The organization focused on entrepreneurship, skilling, and livelihood creation. A new report was released detailing gender diversity chall...

India's tech industry is rapidly adopting AI for coding. Major companies like Tata Consultancy Services and Infosys are providing AI tools ...

Capgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts ...

BPM companies like Genpact and WNS are increasingly targeting global capability centers (GCCs) by offering services to establish, scale, an...

As artificial intelligence continues to reshape the global job market, experts are urging young people to focus on careers that are less li...

At a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...

WNS Holdings acquires US-based Kipi.ai to enhance its AI and analytics capabilities on the Snowflake platform. The deal, with undisclosed f...

BPM firms must embrace AI for growth, warns WNS CEO Keshav Murugesh. AI unlocks cost savings and market expansion, with 75% untapped opport...

Top BPM firms like Genpact, EXL, and WNS are integrating AI agents for end-to-end workflow automation. While AI reduces traditional jobs, i...

BPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...

To reduce workloads, AI can be used for a variety of decision-making capacities. AI is a tool that aids in decision-making and automates ce...

The Indian BPM sector was close to $32.5 billion in revenue in FY18 and several companies — such as EXLService and WNS — are growing in the...

Over two-thirds of Indian enterprises view the General Data Protection Regulation (GDPR) as an opportunity to make their organisation more ...

Backing industry veterans, former Genpact executives Mohit Thukral, Gaurav Sethi and Harpeet Duggal, the marquee growth equity investors ha...

The deeper truth for Brown’s constituency — it’s not any one country taking away US jobs. It is technology, specifically, the automation of...

NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.

Intelligent automation presents itself as the best-suited solution for majority of rules-driven processes being outsourced today.