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AI OPPORTUNITIES FOR BPM
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
- FICCI FLO annual session: Empowering 16 lakh women for Viksit Bharat 2047The organization focused on entrepreneurship, skilling, and livelihood creation. A new report was released detailing gender diversity chall...
- Vibe meets value: AI coding prompts multi-million workflowsIndia's tech industry is rapidly adopting AI for coding. Major companies like Tata Consultancy Services and Infosys are providing AI tools ...
- Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO modelCapgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts ...
- BPM companies tap growing demand from GCCs to expandBPM companies like Genpact and WNS are increasingly targeting global capability centers (GCCs) by offering services to establish, scale, an...
- AI cannot replace all jobs, says expert: 3 types of careers that could survive the automation eraAs artificial intelligence continues to reshape the global job market, experts are urging young people to focus on careers that are less li...
- AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
- BPM company WNS acquires US firm Kipi.ai to boost AI servicesWNS Holdings acquires US-based Kipi.ai to enhance its AI and analytics capabilities on the Snowflake platform. The deal, with undisclosed f...
- AI unlocks market opportunities for BPMs: WNSBPM firms must embrace AI for growth, warns WNS CEO Keshav Murugesh. AI unlocks cost savings and market expansion, with 75% untapped opport...
- Major BPMs pivot to agentic AI to raise automation efficiencyTop BPM firms like Genpact, EXL, and WNS are integrating AI agents for end-to-end workflow automation. While AI reduces traditional jobs, i...
- Indian BPM companies must rethink approach to talent, prioritise right skills: ReportBPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...
- Human and Machine: How to elevate the role of HR and promote worker autonomyTo reduce workloads, AI can be used for a variety of decision-making capacities. AI is a tool that aids in decision-making and automates ce...
- CEOs of BPM companies say deals getting bigger as digital plays major roleThe Indian BPM sector was close to $32.5 billion in revenue in FY18 and several companies — such as EXLService and WNS — are growing in the...
- India Inc feels GDPR compliance will make them data safe: StudyOver two-thirds of Indian enterprises view the General Data Protection Regulation (GDPR) as an opportunity to make their organisation more ...
- Warburg Pincus makes $1 billion BPO bet with 3 Genpact veteransBacking industry veterans, former Genpact executives Mohit Thukral, Gaurav Sethi and Harpeet Duggal, the marquee growth equity investors ha...
- BPO firms with Indian operations have a 3-step plan to manage anti-offshoring waveThe deeper truth for Brown’s constituency — it’s not any one country taking away US jobs. It is technology, specifically, the automation of...
- Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.
- Outsourcing is passe, it's time to build a smart bot empireIntelligent automation presents itself as the best-suited solution for majority of rules-driven processes being outsourced today.
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