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AI IN CUSTOMER SERVICE
Wipro to buy 20% stake more in Aggne Global for $2 millionWipro is set to acquire a further 20% stake in Aggne Global IT Services Private Limited. This move will boost Wipro's ownership in Aggne Gl...
D2C brands turn to WhatsApp to win new customersWhatsApp is increasingly becoming a customer acquisition channel for India’s D2C brands rather than just a platform for customer support an...
Microsoft makes big AI inroads in China by selling OpenAI modelsMicrosoft is significantly growing its AI business in China, with ByteDance reportedly spending over $1 billion annually on its cloud and A...
CNTXT AI acquires Actualize to strengthen Arabic voice AI for enterprise and government across the GCCUAE-based CNTXT AI has acquired Actualize, an enterprise AI company specializing in dialect-aware Arabic voice agents. This move significan...
Allbirds rebrands as Smartbird in AI pivot, hires former AWS executive as CEOAllbirds is now Smartbird. The company has a new president and CEO, Nadia Carlsten. Smartbird is shifting focus to AI infrastructure and cl...
India’s AI revolution has a leaderboard; and the best products are competing for the top spotThe ET Most Innovative AI Product Awards 2026 recognises the startups, product teams, and enterprises building AI-powered solutions that ar...
Companies need flexibility, choice as AI becomes a geopolitical issueIndia is one of the fastest growing markets for Databricks, and last year the firm announced a $250 million investment in India to ramp up ...
India has wide AI talent gaps in deployment, governance, security: Quess reportIndia faces significant AI talent gaps in deployment, governance, and security roles, with GenAI deployment showing the widest deficit. Whi...
AI in Hungary could unlock productivity gains of €15 billion: McKinseyMcKinsey projects AI could boost Hungary's productivity by €15 billion by 2030, helping close the gap with European neighbours. However, la...
Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
AI adoption gains momentum, returns emerge but infra lags: Industry executivesIndian businesses are increasingly embedding AI, transforming operations and yielding measurable returns. However, legacy infrastructure, s...
Salesforce to buy AI agent platform Fin for about $3.6 billionSalesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentf...
ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformationAs artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutio...
AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...