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AI IN BPO
Diversity hiring jumps 21% despite slowdown in white-collar recruitment: founditWhite-collar hiring in India saw a slowdown in May 2026. However, diversity hiring experienced a substantial surge. This trend highlights a...- India's overall white-collar hiring dips 6 pc in May; diversity recruitment surges by 21 pc: ReportWhite-collar hiring in India saw a 6 pc dip in May 2026. Overall job postings decreased by 4 percent compared to the previous year. However...
- AI talent demand offset flat white-collar hiring in MayIndia's job market showed stability in May. Insurance sector hiring grew significantly. Demand for AI talent remained strong, especially fo...
- AI disruption in Indian IT front-loaded, but long-term demand intact: Sushovan NayakIndian IT services face near-term AI-driven revenue pressure, estimated at 1-3%, impacting stock valuations. However, experts believe marke...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- HCLTech launches autonomous finance platform powered by Google cloud's gemini enterpriseHCLTech has introduced a new autonomous finance platform. This platform uses Google Cloud's Gemini Enterprise AI. It aims to revolutionise ...
- These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%Here’s a thing investors in equity need to keep in mind. A large part of the upmove one might see in the next one or two trading sessions w...
- Uber's India data centre bet; Cyber cover meets AI riskUber will establish its first data centre in India with the Adani Group. This and more in today’s ETtech Top 5.
- 90% of mature AI adopters cut BPO spends, says Z47-OpenAI reportThe report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more th...
- Tech Mahindra to buy 85% in Canada’s Avant Techno SolutionsTech Mahindra is acquiring an 85% stake in Canadian wealth management firm Avant Techno Solutions for CAD 28 million. This strategic move a...
- AI firms scout for startup buyouts to boost full-stack tech capabilitiesAI firms are actively acquiring startups to build full-stack capabilities as enterprises move towards large-scale AI deployment. This conso...
- Huge scope for India to lead in diffusion of tech; SMEs will drive jobs: Wadhwani Foundation CEOIndia can lead in technology diffusion reaching millions. Deep-tech startups and SMEs will drive job creation. Upskilling is replacing trad...
- Will AI make BPO obsolete? The future of global business services revealedAI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs an...
- Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 yearsThis initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in c...
- BPO sector ripe for AI disruption, says TCS CEO K KrithivasanWhile there is talk of AI displacing various entry-level and lower-end jobs in call centres, experts say that it could create high-value ro...
- Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO modelCapgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts ...
- Inside Capgemini’s $3 billion deal for WNS: All you need to knowCapgemini plans to acquire WNS for $3.3 billion to strengthen its business process outsourcing. The deal awaits shareholder and regulatory ...
- Is this the job where AI technology cannot replace humans? Here's what employees in the sector are sayingAI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are using AI tools t...
- Human and Machine: How to elevate the role of HR and promote worker autonomyTo reduce workloads, AI can be used for a variety of decision-making capacities. AI is a tool that aids in decision-making and automates ce...
- BPO firm [24]7.ai says it was breached; Sears and Delta Airlines affectedUS retailers Sears Holdings separately announced that its customer data might have been affected in the hack.
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