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AI IMPACT ON CUSTOMER SERVICE
AI in Hungary could unlock productivity gains of €15 billion: McKinseyMcKinsey projects AI could boost Hungary's productivity by €15 billion by 2030, helping close the gap with European neighbours. However, la...- CNTXT AI acquires Actualize to strengthen Arabic voice AI for enterprise and government across the GCCUAE-based CNTXT AI has acquired Actualize, an enterprise AI company specializing in dialect-aware Arabic voice agents. This move significan...
- Adani Ports to invest up to $100 million with Kaleris to accelerate terminal automationAdani Ports is partnering with Kaleris to deploy AI-powered systems across its container terminals. This expansion aims to significantly in...
- HCL Tech shares jump 3% after buying stake in Sarvam AI for Rs 1,427 croreHCL Tech share price gained 3% after i invested $150 million in Sarvam AI, India's largest AI startup, acquiring a 10.46% stake. This strat...
- Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
- Salesforce to buy AI agent platform Fin for about $3.6 billionSalesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentf...
- ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformationAs artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutio...
- Agentic AI adoption drives stronger governance oversight, risk controlsIndia first: Firms prioritise domestic industry guidelines over global frameworks, remain confident on DPDP
- Compliance complexity is the defining challenge amid tariff uncertainties: Maersk Asia Pacific surveyVietnam, Thailand, and India emerge as key multi-country hubs. AI adoption is high, but integration with compliance platforms is crucial fo...
- AI is everywhere. But which products are truly transforming business?The next wave of business transformation is being driven by AI products that deliver measurable results. The ET Most Innovative AI Product ...
- Agentic AI adoption drives stronger governance oversight, risk controlsIndian companies are prioritising local AI rules over international ones. They are focusing on ethics, identity, and privacy as AI adoption...
- US realty firm Opendoor winds down India operations, nearly 250 employees impactedOpendoor, a prominent player in real estate technology, is pulling out of its operations in India, leading to the unfortunate layoff of 250...
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
- TCS launches India's first Oracle AI Data platform lab in KolkataThe facility at Delta Park Lords in Kolkata has been set up in collaboration with Oracle and will support customers in addressing challenge...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- Visa plugs its payment network into ChatGPT letting AI agents shop, pay for usersIt is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the i...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- How AI companies are using industry recognition to build credibility and growthAs AI adoption accelerates across industries, innovation alone is no longer enough. Visibility, credibility, and industry recognition are i...
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