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AI CUSTOMER SUPPORT SOLUTIONS
Anthropic in talks with Samsung to develop custom AI chipAI giant Anthropic is reportedly exploring the creation of its own custom AI chips, holding talks with Samsung for a potential partnership....- ET Most Innovative AI Product Awards 2026: Every AI founder wants product-market fit; enterprise buyers want something elseBuilding an AI product is only the beginning. Winning enterprise customers requires a different set of strengths. As enterprise AI adoption...
- Meta introduces token-based pricing for WhatsApp BusinessMeta's shift to token-based pricing signals a new phase in enterprise messaging, with businesses paying for AI usage instead of message vol...
- Shopping without searching: The Agentic AI future Amazon, Swiggy and Zepto are building in IndiaAI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...
- Dell is significantly expanding its domestic server manufacturing footprint in IndiaDell Technologies continues to strengthen its manufacturing footprint in India, with significant local contribution across key Infrastructu...
- ET Most Innovative AI Product Awards 2026: Why the real AI race is happening inside companies, not in front of customersET Most Innovative AI Product Awards 2026 The biggest AI product wins are no longer in customer-facing apps. This is a shift that most peop...
- India lags Asia-Pacific in AI deployment despite strong talent poolIndia lags behind Asia-Pacific peers in AI adoption, with only 43% of organizations deploying the technology. However, the nation leads glo...
- How Agentic AI Is Growing — and how enterprises can make the best of itEnterprise software has spent the last two years shifting from AI that answers to AI that acts. Agentic AI - systems that plan multi-step w...
- Every enterprise is competing to define the future of AI. Is yours ready to be recognised?As enterprise AI shifts from proof of concept to proven impact, recognition is becoming a mark of credibility, not just achievement. The ET...
- 'AI FOMO': Why this Google techie left the tech giant even after getting Rs 9.5 crore salaryA former Google account executive, Yousuf Imran, quit his high-paying job after earning nearly $1 million, citing fears of layoffs and the ...
- Tech Mahindra partners with Microsoft to bring AI digital twins to telecom networksTech Mahindra and Microsoft have joined forces to revolutionise telecom network modernisation with an AI-driven 5G network digital twin. Th...
- Fermac AI Systems and RockyEmbed: Advancing India's AI FutureFermac AI Systems is an Indian AI company developing innovative AI solutions and industry-focused training programs. Its flagship model, Ro...
- Tech Mahindra collaborates with Perplexity to boost sales with AITech Mahindra is revolutionising its sales strategies through a partnership with AI innovator Perplexity. By integrating Perplexity Enterpr...
- Maruti Suzuki picks 5 startups including Sarvam AI for multilingual customer supportMaruti Suzuki is partnering with five innovative startups to boost operational efficiency and customer experience. These collaborations, bo...
- Hexaware Technologies shares jump 8% after securing Anthropic authorised reseller status for Amazon BedrockHexaware Technologies shares rose sharply on Monday after the IT services company became an Anthropic Authorised Reseller for Amazon Bedroc...
- SMEs need logistics partners, not just carriers: TransLink’s Vaibhav SalviWith global trade becoming increasingly complex, international logistics providers are evolving from parcel movers to end-to-end solution p...
- Beyond Nvidia: Why AI giants like OpenAI, Google and Amazon are building custom chipsThe AI race is heating up as tech giants like OpenAI, Google, Amazon, and Microsoft design their own chips to optimize AI operations. This ...
- Over 78% of firms expect AI agents to handle customer support within 18 months, Adobe findsIndian businesses are racing towards AI-powered customer support, with nearly 78% expecting AI agents to handle interactions soon. However,...
- ET Most Innovative AI Product Awards 2026 spotlight enterprise AI solutions redefining business performanceAs enterprises scale AI adoption, innovation is moving beyond customer-facing applications. From finance, operations, tax, and legal functi...
- Why scalable AI products are becoming critical for enterprise AI adoption and business growthScalability is commonly viewed as a concern for large enterprises, when in reality, it becomes critical much earlier. As businesses expand ...
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