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CUSTOMER ONBOARDING COSTS
AI helps insurers cut onboarding costs, speed up claims processing: McKinseyArtificial intelligence is transforming the insurance industry by enhancing sales efficiency and minimizing customer onboarding expenses. T...- Ownly eyes multi-city expansion as Swiggy, Zomato backlash growsOwnly has onboarded around 25,000 restaurants so far and is seeing an average order value (AOV) of Rs 200-220, roughly half that of incumbe...
- Indus Towers’ Africa foray on track, operations to start in September quarterIndus Towers is launching its Africa expansion in September after securing necessary approvals. The company sees this as its largest growth...
- NRIs can now buy term insurance in USD from India: Policybazaar explains how new plan protects against currency riskNon-Resident Indians can now purchase US dollar-denominated term insurance plans in India. These plans are available through Policybazaar's...
- The Risks of Prioritizing Short-Term Revenue Over Customer FitMost startups measure success through top-line revenue growth. But beneath vanity metrics often lurks a hidden threat: sales debt. Like tec...
- ET Prime Special Series: Multibagger or IBC - Part 67: Can this auto ancillary close the gap between old mobility and EV revenue?The market may see this as another diversified auto component manufacturer. The deeper story is one of capital reallocation. The group is c...
- AI is reshaping hiring, making evidence-based verification more critical: Millow's Karan BhattyAI is revolutionising Indian hiring by enhancing candidate preparation and employer verification processes. Companies now prioritise eviden...
- How Microsoft Word and Excel architect Charles Simonyi lived on a $100 million superyacht for nearly 20 yearsCharles Simonyi, known for Microsoft Word and Excel, avoided property taxes by living on a superyacht. His custom-built vessel, Skat, offer...
- Turtlemint Q4FY26 revenues rise 42%, posts first quarterly profitTurtlemint reported a 42% revenue increase and its first net profit. This achievement followed its stock market debut in June 2026. The ins...
- Is Your Workplace Set Up for AI Agents?AI’s true productivity gains require redesigning organizations, not merely adding AI to human-centered systems—much like factories once had...
- Why airport lounge access keeps getting more expensive and confusingAirport lounges in the US have become a major profit driver for airlines, but gaining access has grown increasingly expensive and confusing...
- Mosquito killer drone: This 40-gram, palm-sized AI micro-drone kills flying insects and could one day help 'eradicate' mosquitoesMosquito killer drone: A palm-sized AI micro-drone has autonomously detected, tracked and intercepted a flying moth in mid-air, marking a s...
- Sell a car. Promise to buy it back. That's not a sale. But companies show it as oneRevenue manipulation does not always sit in the sales line. The clue may be hidden deep in the figures and their explanation. This story ex...
- Elder care for your ageing parents: Which services can you get at what cost and what you need to ask before picking a service providerElder care firms offer vital support for ageing parents of distant children. These companies provide healthcare, companionship, and daily a...
- SBI MF IPO: Can Zerodha, Groww and other digital-first funds threaten India’s largest AMC in $1 trillion race?As SBI Funds Management heads for its Rs 11,693-crore IPO, the rise of digital-first platforms like Zerodha and Groww is reshaping India's ...
- This $1.4-trillion manager owns $400 million superyacht that has glass-bottom pool, helipad and moreStephen Schwarzman received his custom superyacht, Destiny, valued at US$400 million. This massive vessel, built by Feadship, measures over...
- Govt plans fresh policy interventions to strengthen MSME manufacturing ecosystemThe ministry has launched a nationwide consultation exercise to strengthen the MSME ecosystem and their manufacturing base; it has received...
- Why Your Digital Investments Aren’t Creating ValueMany companies are pouring money into AI, analytics, and CRM platforms, yet struggle to translate those investments into measurable revenue...
- How to Avoid a False Start When You’re Leading a Big ChangeMany leaders believe the greatest risk in change is moving too slowly. That’s often true. For the times it’s not true, the greatest risk is...
- The Solution to Service-Worker ChurnHigh turnover among frontline workers is a costly problem in retail and other service industries. Traditional remedies—posting schedules ea...
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