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NATIONAL CONSUMER HELPLINE
FMCG, Retail, Food industry must improve consumer grievance redressal system: Consumer Affairs SecyConsumer Affairs Secretary Nidhi Khare urged FMCG, food and retail companies to improve grievance redressal as consumer complaints have ris...- No guidelines to regulate online astrology platforms: Consumer affairs department to CICThe CIC directed the department to provide details of any investigation, disclose complaint figures and transfer parts of the RTI applicati...
- SBI ordered to refund nearly Rs 2 lakh after online fraud as customer said he never shared his ATM PIN, OTP or banking detailsA consumer commission has directed the State Bank of India (SBI) to refund Rs 1.64 lakh to a customer who lost money in an unauthorised onl...
- Abhi Bus leaves passengers stranded in Ayodhya: Wrong pickup instructions sent couple 10 km away to find booked bus missing; ordered Rs 30,000 payoutA Kerala consumer commission has ordered Abhi Bus Service India and its partner operator to pay Rs 30,000 in compensation and refund the ti...
- Union Minister Pralhad Joshi warns restaurants against service charge, says violators will face finesUnion Minister Pralhad Joshi warned restaurants against levying mandatory service charges. Establishments continuing this practice face str...
- India to chair 9th UN Intergovernmental Group of Experts session on consumer protection in GenevaIndia is set to chair the UNCTAD's Intergovernmental Group of Experts on Consumer Protection Law and Policy in Geneva. The session will foc...
- FirstCry ordered to pay Rs 50,000 compensation to customer for tagging him 'fraud' after he cancelled tricycle orderA consumer commission has ordered FirstCry to pay Rs 50,000 compensation. The online retailer cancelled a customer's order without reason. ...
- National Consumer Helpline ends 2025 with Rs 45 crore recovered for citizensThe National Consumer Helpline has achieved significant success in 2025. It resolved over 67,000 consumer grievances, recovering Rs 45 cror...
- Govt enables GST grievance redressal on National Consumer HelplineThe Consumer Affairs Ministry will activate a special section on the INGRAM portal. This will address consumer questions and complaints abo...
- Govt launches AI-enabled helpline, ecommerce safety measures to boost consumer protectionLeading platforms, including Reliance Retail, Tata Sons and Zomato adopted a safety pledge as the government rolled out new consumer protec...
- 18,890 complaints received against Ola, Uber on National Consumer Helpline since 2017: Govt441 grievances have been received on PG (Public Grievance) portal and 18,890 complaints received on National Consumer Helpline from January...
- ChatGPT may soon help consumers file complaintsChatGPT, developed by US-based OpenAI, is a chatbot that leverages artificial intelligence to offer answers to complex queries in a convers...
- Goyal launches right to repair portal & new premise of National Consumer HelplineAmong others, he also suggested clubbing of similar or connected matters, granting at least limited financial autonomy to the consumer comm...
- 48% of complaints on National Consumer Helpline against e-commerce players during Jan-Aug"There are huge number of complaints against e-commerce players," Consumer Affairs Secretary Rohit Kumar Singh told reporters here. The e-c...
- Consumer grievances: Refunds, non-delivery top complaints against etailersRefunds seemed to be especially a problem for air passengers who cancelled their tickets and call drops were the most common gripe of mobil...
- Complaints against e-commerce companies top list at national consumer helplineThe National Consumer Helpline (NCH), a joint initiative of the consumer affairs department and Indian Institute of Public Administration (...
- E-commerce companies at the receiving end, plaints swell to 49,000For speedy redressal of these complaints, the National Consumer Helpline has partnered with 225 companies under a convergence programme, it...
- Government to strengthen National Consumer Helpline: Ram Vilas PaswanA committee under the chairmanship of Minister of State for Consumer Affairs C R Chaudhary will consider mechanism for setting up four regi...
- National Consumer Helpline receives 12,704 complaints in May; maximum from DelhiThe National Consumer Helpline received 12,704 complaints last month, out of which maximum calls were from Delhi
- Consumer helpline gets firms to lend an earThe National Consumer Helpline has roped in 200 companies to resolve complaints under its initiative called the “convergence system”, which...
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