The Reserve Bank of India has proposed new draft guidelines for customer protection in electronic banking, effective July 1, 2026. These ru...

After an 11-year legal battle, an SBI customer has won a case against the bank for fraudulent ATM withdrawals. The Delhi State Consumer Com...

Punjab National Bank: A lady from Haridwar lost Rs 75,000 in an ATM fraud. However when she told PNB about this, instead of solving the iss...

The RBI has directed Bank of Baroda (BoB) to suspend any further onboarding of their customers onto the bob World app with immediate effect...

The central bank’s action comes almost three months after a news network exposed how the bank linked bank accounts to unregistered mobile n...

The Reserve Bank of India (RBI) organised a committee last year to investigate the customer services provided by RBI-regulated enterprises ...

Currently, there are separate ombudsmen for banks, non-banking finance companies and prepaid card issuers. The move is aimed at providing a...

The complainants used two ATMs in this locality and were duped include customers of HDFC Bank and United Bank of India.

With new security threats emerging every day, customers must know how much liability the bank shares in cases of unauthorised transactions.

Demonetisation move has curbed cash in the circulation, a move that is seen bearing fruits over long run in terms of throttling unaccounted...

Monetarily the damage from cyber attacks so far has been very limited, but it has the potential to get bigger and disrupt the nation’s fina...

SS Mundra, a three-decade veteran of Indian banking, will be guiding the Reserve Bank of India’s efforts in many of these areas as its newe...

If RBI has its way, your bank’s services framework will make the transition from ‘caveat emptor’ to the ‘caveat venditor’ principle.

Not a techie? Not a problem! If you can dial a phone, use an instant message service, or sign a lunch cheque, you’re good to go.

Credit card users should pay their bills first and then lodge the complaint in case of a dispute with the card provider.

If all your appeals have hit a wall, the Ombudsman may be the best bet to redress your grievances.

RBI has called a separate meeting with bank chiefs on to discuss issues related to UID number.