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AI IN CUSTOMER SERVICE
AI now bringing us customers we would never have won otherwise: M&M's Anish ShahMahindra & Mahindra is now acquiring new customers and generating revenue through artificial intelligence. AI helps compress engineering ti...- Microsoft beats Wall Street expectations with $90 billion in revenueMicrosoft reported robust quarterly earnings, exceeding analyst expectations significantly. The company's cloud computing platform, Azure, ...
- AI companies need billing decisions in milliseconds, not monthly invoices: Flexprice CEO Manish Choudhary“Pricing is no longer just a commercial decision, it has become part of the product’s runtime behaviour,” Choudhary told The Economic Times...
- GenAI may replace up to 12% of India's non-farm jobs, says Goldman SachsGenerative AI could substitute twelve percent of Indian non-agricultural jobs. Forty-eight percent of jobs will likely be complemented by t...
- Vishal Sikka bets on 'AI surfing' with Hang Ten, raises $32 million to help enterprises ride the waveHang Ten Systems, a new enterprise AI startup, has secured significant seed funding. The company aims to guide businesses in leveraging art...
- OpenAI's rogue agent compromised a customer at a second tech firmAccording to a timeline published by Hugging Face on Tuesday, the rogue agent broke into a sandbox, or an isolated testing environment, "...
- Happiest Minds reports 18% rise in Q1 net profitThe company’s product and digital engineering services segment led the overall growth, gaining 75.4% sequentially, while the infrastructure...
- Nvidia-backed neoclouds hover over India to lease data centre capacityCoreWeave, Together AI, Nebius, Lambda Labs, Crusoe and Nscale are in various stages of discussions with companies such as Sify Technologie...
- Amazon winds down most flagship AI models in strategy overhaul, Business Insider reportsAmazon is shifting its artificial intelligence strategy towards new frontier models. The company is deprecating many of its existing Nova A...
- How AI fraud detection is reshaping banking and financial services in IndiaEvery digital payment, loan approval and investment decision carries an invisible layer of intelligence. AI products are quietly helping fi...
- AI blows up IT playbook: Lines between AI labs and IT services firms start to blurThe enterprise services business they have dominated for decades is beginning to see a new breed of rival. OpenAI and Anthropic are no long...
- Private equity investors shift tech bets from IT services to AI startupsBankers and investors told ET that interest is expanding beyond capital-intensive AI infrastructure to applications that automate business ...
- Global Market Update | South Korea's Naver jumps 10% on Nvidia's $1 billion investment planNvidia will invest one billion dollars in Naver's new shares. This investment supports expanding an AI data center project in South Korea. ...
- Man fights an AI chatbot for several minutes over a Rs 820 refund, here's why he says the bot wonA customer's Rs 820 refund attempt involved a frustrating 20-minute AI chatbot exchange. The automated system ultimately prevailed, not thr...
- OpenAI agents have lifted support resolution 50%, cut turnaround time 80%: Cars24 CEOCars24 has boosted customer support resolution rates by fifty percent. Turnaround time across key workflows has reduced by eighty percent. ...
- Pronto doubles down on headcam use, to expand recorded home services for AI trainingPronto is expanding its premium booking service, Pronto Verified, which uses head cameras. Customers pay extra for this optional service, a...
- Why voice, not keyboards, may define AI's next chapterThe artificial intelligence race is shifting focus from model size to user interaction. Voice interfaces will soon replace keyboards for ma...
- ServiceNow invests $40 million in Businessnext at $700 million valuationGlobal tech firm ServiceNow has invested $40 million in Businessnext. This funding round values Businessnext at seven hundred million dolla...
- Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffsUber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligen...
- Iren shares jump 16% as $2.8 billion AI cloud deals lift revenue targetIREN shares surged after the company secured $2.8 billion in AI cloud contracts and raised its 2026 revenue target. Strong demand for GPU i...
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