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AI AGENTS CUSTOMER TRANSACTIONS
Centre recognises AI needs more regulation: IT SecretaryReferring to a series of cyber incidents whereby AI agents escaping sandboxes and running rogue, Krishnan said many ways by which agents ex...- Bridging the AI production gap: Over 100,000 Indian engineers trained to Build with GeminiIndia is seeing a significant shift in its technology workforce towards enterprise AI integration and solutions. The Build with Gemini init...
- US banks detect unauthorised AI agents in customer accountsIn a troubling development, leading US banks such as Morgan Stanley, Bank of America, and JPMorgan have identified unauthorized AI agents a...
- US banks are blocking third-party AI agents access to customer accounts, sources sayMajor US banks, including Morgan Stanley and JPMorgan Chase, are blocking third-party AI agents from transactions. This decision comes afte...
- AI in customer service: How businesses are moving from queries to resolutionAI can answer customer queries, retrieve policies and automate routine service tasks. Its greater value emerges when these capabilities wor...
- Walmart launches tools for AI agents to shop for customersWalmart on Wednesday intrduced new tools that will allow artificial intelligence agents to shop and complete transactions for customers, as...
- ElevenLabs targets AI assistants and customer support with two new voice modelsThe models support over 90 languages and 17,000 voices, with Mini aimed at lower-cost conversations and Max designed for tasks that require...
- SBI probes suspected data breach after 3.75 lakh records surface on dark webState Bank of India is investigating a suspected data breach involving approximately 3.75 lakh records found online. The bank has engaged c...
- Zoom wants AI agents to do the work that follows the meetingZoom has introduced a new AI platform that converts business conversations into tasks, enhancing productivity. This platform integrates dat...
- Microsoft now treats AI agents as insiders risks that could go rogueThe company’s new security tools give every AI agent a risk score that keeps updating, and they cut back the agent’s access when that score...
- Cognizant, Google Cloud expand partnership to drive agentic AI adoptionThe group brings together a dedicated global workforce that pairs Google's full-stack, enterprise-ready AI platform with Cognizant's domain...
- Personal AI agents can now act. How much should we let them do?As AI agents move beyond answering questions to handling everyday tasks such as payments, bookings and managing subscriptions, users must l...
- AI that looks like you, talks and chats like you is really you?The rise of autonomous digital workers is fuelling a $33 billion agentic identity market focused on verifying who stands behind the machine...
- AI agents are only as good as the personal information you share, and that raises privacy concernsMany have welcomed AI agents into their online lives, and raved about how personalized assistants like Muse can handle everyday tasks with ...
- Regulate the agents, not just the labs: Snowflake CEO on AI safetySnowflake competes with Databricks to help large companies to store and analyse their data and, increasingly, build AI agents on its platfo...
- 10-minute househelp startups & their crore-sized lossesLatest financials reported by Snabbit and Urban Company on Friday point to heavy cash burn in the race to deliver household services within...
- Enterprise AI needs measurable gains as adoption grows, say industry leadersCompanies are increasingly adopting AI technology beyond pilot projects and focusing on achieving measurable business outcomes. Leaders emp...
- India, “a dynamic market growing rapidly”, is a long-term commitment for AdyenIndian businesses are going global, and international players are turning towards India. Adyen, with its global platform and local expertis...
- Gupshup launches AI ‘Avatar Agent’ to enable video interactions with customersWhile text and voice agents have made customer interactions available around the clock, video adds a more personal dimension, creating a li...
- VCs clip all love & cash on agentic AIAs personal AI agents transform the consumer internet, Indian VCs are shifting the focus from attention-grabbing apps to intent-driven assi...
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