Feb 29 last date to update FASTag KYC; step-by-step guide on how to update FASTag KYC

The deadline for updating FASTags KYC is February 29; else, banks will deactivate/blacklist accounts that do not have comprehensive KYC details. The National Highway Authority of India (NHAI) has taken this step in response to recent reports of the issuance of more than one FASTag for single vehicles and the issuance of FASTags without KYC, which is against RBI requirements.

FASTag charges compared: HDFC Bank, ICICI Bank, SBI, Axis Bank, PNB, other top authorized issuers

Here is a look at how you can update your FASTag's KYC details.

How to update FASTag KYC to upgrade from non – KYC customer to full – KYC customer

Please update your KYC information by following these steps, according to the Indian Highway Management Company (IHML) website.
Step 1: You can login via the dedicated customer web portal in the provided link https://fastag.ihmcl.com and use your registered mobile number and password or OTP based validation to login into the IHMCL customer portal.
Step 2: On the Dashboard Menu and in the left side Menu of the Dashboard, select the "My Profile" option, post which the "My Profile" page will be displayed.In that "My Profile" page, you can see the status of your KYC and all the profile details that you have submitted during the Registration process.
Step 3: Click the 'KYC' sub-section next to 'Profile' sub-section.
Step 4: In the 'KYC' sub-section, you need to select the "Customer Type"
Step 5: Fill the mandatory fields by submitting the required ID Proof and Address Proof documents along with your passport size Photo and Address (as per Address Proof).
Step 5: Mandatorily tick the "Declaration: I/We confirm the attached documents are authentic documents. I/We have the originals with us" for proceeding further with the KYC verification process.

Within a maximum of seven working days from the date of your request for a KYC upgrade, your KYC will be completed. You may monitor the status of your KYC on the Customer Portal's "My Profile" page after submitting a request.

Also read: How to buy new FASTag online

How to know FASTag KYC is incomplete?

As per the IHML website: In the event that your FASTag KYC is incomplete, you will be notified via email, SMS, or the application interface of the issuing bank. We ask that you check for updates on the SMS, email, and other channels of communication that you have registered.



The following process can be used to update the KYC online:

For FASTag issued by NHAI
1. Visit https://fastag.ihmcl.com
2. Login
3. Update KYC Online

For FASTag issued by different banks
1. Visit website - https://www.netc.org.in/request-fornetc-fastag
2. Under Request for NETC FASTag, Select your FASTag issuer bank and click on the visit website link.
3. Login to respective FASTag issuer bank
4. Update KYC Online.