EPFO’s WhatsApp service: You can check EPF balance, view last 5 transactions and download passbook by sending message

Celebrating the 74th Foundation Day of the Employees' Provident Fund Organisation (EPFO), Union Minister Mansukh Mandaviya, who is also the chairman of the Central Board of Trustees (EPF), has announced the launch of two key services for EPFO subscribers: the EPFO WhatsApp service and the automatic settlement of eligible inoperative EPF accounts.

What is the EPFO’s WhatsApp service?

Mandaviya announced that EPF subscribers will be able to access their Employees’ Provident Fund (EPF) balance, latest five transactions and passbook information through the EPFO's verified WhatsApp service.


Mandaviya says the WhatsApp service will also provide personalised guidance and assistance in completing PMVBRY-related requirements.

“This will make routine services accessible through a familiar mobile platform and reduce the need to visit EPFO offices,” says Mandaviya.

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How can EPFO subscribers avail its WhatsApp service?

In a social media post, the EPFO says that subscribers can scan a QR code given in its social media message. Once downloaded, subscribers can also select their preferred language for sending messages.

These subscribers can start by writing "Hi" and sending it to 8796441800. Once the message is sent, subscribers can avail the following services-

• Check EPF balance
• See last 5 EPF transactions
• Download EPF passbook

Launch of automatic settlement of eligible inoperative EPF accounts

Mandaviya also launched a service where subscribers having Aadhaar-verified inoperative EPF accounts with balances up to Rs 1,000 will not be required to file individual claims. The EPFO will initiate settlement automatically after prescribed identity and bank-account verification, facilitating the transfer of eligible dues to rightful beneficiaries.

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The Minister says that approximately one lakh accounts involving Rs 5 crore are expected to benefit from the scheme.

A significant improvement in claim settlement was highlighted, with the average settlement time declining to 2.57 days in October 2026, the Minister highlighted.

What is an inoperative EPF account?

An account is classified as an inoperative account in which contributions have not been received for 3 years after retirement or permanent migration abroad or in case of death.

Will your inoperative EPF account earn interest?

No. However, at present, all accounts will earn interest up to 58 years age of a member.

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What should you do if your EPF account becomes inoperative?

If you are still working in an establishment covered under the EPF & MP Act, 1952, you can get the amount transferred into your new EPF account either online or offline. If you have retired, you may withdraw the EPF amount.