EPF grievance management: All you need to know

The Employees Provident Fund Organisation ( EPFO) has an online grievance management system ( EPFiGMS). Grievance or complaint with respect to employee's provident fund such as provident fund contribution, withdrawal or transfer can be initiated with the help of this system.

Employees who have failed to transfer their EPF balances when they moved their jobs, or have applied for a transfer and have not got it, can use this system. Withdrawals, loans and maturity proceeds can also be tracked.

Link:

The link, http://epfigms.gov.in/, can be used to access EPFiGMS.

Online form

To register a grievance, the complainant needs to click on the tab ‘Register Grievance'. This tab opens a form that needs to be filled by the complainant, who has to select the category under which the complaint falls and describe the issue. Supporting documents can be uploaded to clarify the complaint.

Process:

Once the complaint form is filled by the applicant and submitted online, the complainant is allotted a unique registration number to track the status of his complaint. The complaint is scrutinised and if it is found valid, the same is forwarded to the relevant party for resolution.

Complaint tracking Complaint status can be tracked online and reminders can be sent using the registration number.

Points to note
> The complaint registration number must be retained for future reference and correspondence.

> The online complaint registration form allows the complainant to search the establishment code, if not readily available, by entering the name and city of the establishment.
> The EPFiGMS system also offers facility for account holders to check their provident fund account balance status.

The content on this page is courtesy Centre for Investment Education and Learning (CIEL). Contributions by Sunita Abraham, Girija Gadre and Arti Bhargava.