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ZENDESK REPORT INDIA
From data to decisions: How Locobuzz’s CMOverse.ai is transforming brand interactionsLocobuzz is transforming customer experience management with AI, offering faster responses, smarter resolutions, and reduced human interven...- Win with trust, not just discountsDuring India's festival season, consumer spending peaks, driving robust economic activity. Success hinges not just on alluring deals but on...
- Inventive deeptech can yield up to 50% ARR growth for B2B SaaS companies: ReportInventive deeptech in this context refers to a mix of creative thinking and advanced technical acumen by companies that have leveraged tech...
- 70% startups believe enterprise technology aids in hyper-growth and valuations: StudyA study of SAP and Zinnov conducted among 115 startups also suggested that startups will continue to invest in enterprise technology platfo...
- Layoffs in 2023: Microsoft, Cognizant, Accenture among latest firms to cut jobs amid economic turmoilThe layoff wave has swept not only startups and mid-sized firms, but also big tech companies such as Amazon, Microsoft, and Google parent A...
- 92% of Indian business leaders say optimal CX is immersive: Zendesk reportCustomer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report.
- India ranks 3rd in the world in customer experience maturity: reportCurrently, only 17% of Indian businesses deliver ‘exceptional’ customer services, even though 79% said CX is a way to drive revenue accordi...
- Legal threat for India's data law; crypto exchanges eye targeted adsBig Tech firms are weighing legal action if Indian lawmakers accept all the recommendations of the Joint Committee of Parliament in the fin...
- Swiggy’s Instamart push; 8i Ventures eyes larger second fundThe capital commitment comes at a time when ultra-fast grocery delivery has become highly competitive with a slug of investor capital comin...
- Freshworks beats Q3 estimates; employees can encash 20% of their stock as Diwali giftFreshworks’ strong Q3 performance comes ahead of what company cofounder and CEO Girish Mathrubootham said was a “Happy Diwali” for employee...
- Tech firms face record attrition; Delhivery files for IPOWith tech jobs seeing unprecedented demand owing to the pandemic and record fundraising by startups, attrition rates are at their highest i...
- Indian companies bet big on CX innovation to protect business from competitors: reportMost Indian organisations (88%) accelerated their CX projects over the past 12 months compared to their counterparts in South Korea (67%), ...
- Freshworks files for US IPO, CEO cites Rajinikanth as 'mentor'Freshworks listed the size of the IPO as $100 million, a placeholder that will change when terms of the share sale are set. The SaaS startu...
- Agility is the code to business success, but India lagsThough 83% of managers in India agility is tied to the longevity of business success, only 10% demonstrate the minimum set of agility compe...
- Jio Haptik announces partnership with ZendeskHaptik will act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses t...
- India Inc.’s success in 2021 hinges on customer experience: ZendeskZendesk has found that 90% of Indian companies are likely to prioritise customer experience in 2021, compared to 53% for countries in the A...
- Zendesk announces partnership with Tata Consultancy ServicesCustomer relationship management firm Zendesk has entered into a strategic alliance with Tata Consultancy Services to provide enterprise gr...
- More travel companies may line up for WhatsApp for business APIsThe companies had been working with WhatsApp on a pilot basis so far for sending booking confirmation messages and ticket PDFs to customers.
- Cloud telephony platform Exotel partners with ZendeskWith this partnership, Zendesk will include Exotel's voice platform as part of its customer support offerings in the region.
- Consumers prefer socially responsible brands: StudyThis analysis is based on a multinational survey of 7,010 individuals, with an average of 1,000 consumer respondents in different geographi...
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