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ZENDESK REPORT
From data to decisions: How Locobuzz’s CMOverse.ai is transforming brand interactionsLocobuzz is transforming customer experience management with AI, offering faster responses, smarter resolutions, and reduced human interven...- TikTok launches online shopping in the USTikTok is bringing online shopping through a series of features on its main app and is hoping to replicate the success of Asian platforms S...
- Inventive deeptech can yield up to 50% ARR growth for B2B SaaS companies: ReportInventive deeptech in this context refers to a mix of creative thinking and advanced technical acumen by companies that have leveraged tech...
- 70% startups believe enterprise technology aids in hyper-growth and valuations: StudyA study of SAP and Zinnov conducted among 115 startups also suggested that startups will continue to invest in enterprise technology platfo...
- Layoffs in 2023: Microsoft, Cognizant, Accenture among latest firms to cut jobs amid economic turmoilThe layoff wave has swept not only startups and mid-sized firms, but also big tech companies such as Amazon, Microsoft, and Google parent A...
- How coworking spaces are helping remote teams bondWith the right coworking space, remote work can be less lonely.
- 92% of Indian business leaders say optimal CX is immersive: Zendesk reportCustomer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report.
- India ranks 3rd in the world in customer experience maturity: reportCurrently, only 17% of Indian businesses deliver ‘exceptional’ customer services, even though 79% said CX is a way to drive revenue accordi...
- Freshworks loses $5.45 billion in market cap in one monthFreshworks had on Nov. 2 declared its September quarter results, its first since listing on the Nasdaq. Since then, the stock has dropped t...
- Freshworks beats Q3 estimates; employees can encash 20% of their stock as Diwali giftFreshworks’ strong Q3 performance comes ahead of what company cofounder and CEO Girish Mathrubootham said was a “Happy Diwali” for employee...
- Freshworks overtakes larger rival Zendesk in market capFreshworks’ market cap stood at $13.56 billion compared to Zendesk’s $12.1 billion — a decline of 16% since Oct. 28 when Zendesk announced ...
- Indian companies bet big on CX innovation to protect business from competitors: reportMost Indian organisations (88%) accelerated their CX projects over the past 12 months compared to their counterparts in South Korea (67%), ...
- Agility is the code to business success, but India lagsThough 83% of managers in India agility is tied to the longevity of business success, only 10% demonstrate the minimum set of agility compe...
- Jio Haptik announces partnership with ZendeskHaptik will act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses t...
- India Inc.’s success in 2021 hinges on customer experience: ZendeskZendesk has found that 90% of Indian companies are likely to prioritise customer experience in 2021, compared to 53% for countries in the A...
- Zendesk announces partnership with Tata Consultancy ServicesCustomer relationship management firm Zendesk has entered into a strategic alliance with Tata Consultancy Services to provide enterprise gr...
- More travel companies may line up for WhatsApp for business APIsThe companies had been working with WhatsApp on a pilot basis so far for sending booking confirmation messages and ticket PDFs to customers.
- Cloud telephony platform Exotel partners with ZendeskWith this partnership, Zendesk will include Exotel's voice platform as part of its customer support offerings in the region.
- Consumers prefer socially responsible brands: StudyThis analysis is based on a multinational survey of 7,010 individuals, with an average of 1,000 consumer respondents in different geographi...
- Do billionaires prefer art ahead of fancy cars and private islands now?Local galleries are hoping that the new, younger generation of tech executives follow in the footsteps of Gates and Ellison and turn their ...
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