From stuck credit card closure requests to lost property papers, RBI rules require banks to pay you for every day they're late. A customer ...

DigiLocker is set to bring more institutions onto its platform with the help of private AI integrators. This and more in today’s ETtech Top...

India’s ecommerce and digital platforms are preparing for a surge in personal AI agents that could increasingly make shopping decisions and...

With the growing apprehension surrounding AI safety, Indian businesses are consulting legal experts about the implications of liability lin...

An HDFC Bank credit card holder disputed a Rs 1,39,901 online transaction he said he had never authorised. HDFC Bank argued that card detai...

The Unified Payments Interface (UPI) processed 24.51 billion transactions worth Rs 29.82 lakh crore in August, according to data from the N...

The landscape of digital finance is evolving as India's payments authority creates a registry specifically for AI agents. This registry aim...

What if a transaction takes place after you lose your card, and you don’t block it before that? Who has the liability then - you or the ban...

An IT Act adjudicating authority has ordered Bank of India to pay Rs 64.44 lakh, which works out to nearly Rs 1.5 crore with 12% annual int...

A man lost Rs 9,854 after falling for a fake UPI cashback scratch card scam. Federal Bank initially refunded the amount as required under R...

Banks must provide customers with facilities of a website, phone banking, SMS, email, IVR and a dedicated toll-free helpline for reporting ...

If an unauthorised transaction takes place from the customer's mobile wallet due to the negligence of PPI issuer, then, in that case, the c...

Spike in cyber frauds is bigger than most other types of bank frauds (5,917) reported in 2017-18

As per existing rules, the onus is on the banks to prove that a fraud has taken place, but customers should inform the bank as soon as poss...

In its Annual Report 2017-18 released today, the RBI has explained the framework on limiting liability of customers.

With new security threats emerging every day, customers must know how much liability the bank shares in cases of unauthorised transactions.

In cases where customer's own involvement is not clearly established, customer liability will be limited to a maximum of Rs 5,000 if he rep...