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RESTAURANT CUSTOMER COMPLAINT
Texas Roadhouse steak complaint: Illinois man warns customers after getting $20 steak instead of $30 filet mignon- Taxi driver seeks Rs 3,000 for phone left in car, what Bengaluru police did next surprises everyone
- How AI triggered a federal lawsuit? McDonald’s sued over AI pricing: What the Big Mac case says about franchisee independence
- Garam Dharam Dhaba shut in Ghaziabad after viral video shows cockroach in vegetable dish; officials find insects in damaged deep freezerGaram Dharam Dhaba in Mohan Nagar, Ghaziabad, faced abrupt closure when a cockroach was found in one of its dishes. Following a complaint t...24 Sep, 2026, 11.15 AM IST
- Connaught Place restaurant charged Rs 80 extra as service fee without asking; GST was added on that charge too; CCPA orders it to pay Rs 10,000CCPA fined a restaurant in Connaught Place Rs 10,000 for automatically adding an Rs 80 service charge to a customer's food bill and applyin...16 Sep, 2026, 11.37 AM IST
- Swiggy launches dedicated food safety helpline, in-app channel for customers to report order-related concernsSwiggy has introduced a dedicated helpline and an in-app channel for food safety concerns. Customers can now report issues by calling a spe...07 Sep, 2026, 04.20 PM IST
- Maharashtra FDA suspends licences of Radio Club, Khar Gymkhana, 11 others for violation of hygiene normThe Maharashtra Food and Drug Administration (FDA) has suspended the food business licences of Bombay Presidency Radio Club, a McDonald’s o...21 Aug, 2026, 09.18 PM IST
- Mangaluru KFC outlet sealed following spoiled chicken complaintFood safety officials raided a KFC outlet in Mangaluru following a customer complaint. The inspection led to the sealing of the establishme...17 Aug, 2026, 11.33 AM IST
- KFC rebuts stale-chicken allegations, says it follows FSSAI normsKFC denied allegations of serving stale chicken following a recent inspection. The fast-food chain stated that its food safety and storage ...17 Aug, 2026, 11.10 AM IST
- Delhi diner was 'forced' to pay over Rs 900 as service charge: Court orders restaurant to pay Rs 25,000 compensation, says the charge is voluntaryA Delhi man refused to pay a restaurant's service charge in October 2024. The consumer commission found the restaurant guilty of unfair tra...22 Jul, 2026, 11.49 AM IST
- Union Minister Pralhad Joshi warns restaurants against service charge, says violators will face finesUnion Minister Pralhad Joshi warned restaurants against levying mandatory service charges. Establishments continuing this practice face str...20 Jul, 2026, 06.33 AM IST
- Kerala restaurant didn’t serve gravy with Parotta and beef fry, Kerala consumer court says that’s perfectly legalA Kerala journalist filed a complaint against a restaurant. He was upset for not getting gravy with his porotta and beef fry. The consumer ...24 May, 2025, 12.53 PM IST
- Zomato bans AI-generated food images after surge in complaints from customers"We urge our restaurant partners to avoid using AI for dish images in restaurant menus from now onwards -- we will actively start removing ...18 Aug, 2024, 07.59 PM IST
- Eateries may raise prices post CCPA's revised guidelines on service charges"Incentives are heavily tied to the service charge and considering the ongoing attrition in the industry, we may have no option but to rais...08 Jul, 2022, 10.04 AM IST
- Zomato to discuss new delisting policy with restaurants body next weekThe advisory, sent to restaurant partners on Wednesday, triggered a pushback from NRAI, which represents over 500,000 restaurants. On April...15 Apr, 2022, 05.47 PM IST
- Zomato serves up a ‘severe food quality’ policy stoking concerns among restaurantsET has reviewed the contents of the email, which says the policy will be effective from April 18. Once a complaint is received from a custo...15 Apr, 2022, 02.42 PM IST
- CCI rejects unfair business complain against SwiggyThe complaint claimed that customers are generally unaware of the rates charged by of a particular restaurant in offline mode and thus, can...22 Jun, 2020, 02.27 PM IST
- Here's what you can do if a restaurant overcharges even after the GST rate cutEateries are finding several dubious ways of not passing on GST cut benefits to you, the consumer. Some restaurants have only raised their ...24 Nov, 2017, 12.23 PM IST
- AAP govt asks eateries to display on premises 'Service charge is voluntary'Consumer Affairs Ministry had made it clear that service charge on a food bill was not compulsory and a customer can choose to have it waiv...02 Apr, 2017, 01.52 PM IST
- Service charge by hotels and restaurants not mandatory: GovernmentCentre has asked State govts to sensitize companies, hotels & restaurants to disseminate info that service charges are discretionary/volunt...03 Jan, 2017, 12.31 AM IST
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