The conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...

A panel set up by the Reserve Bank of India (RBI) has recommended measures to improve customer experience at banks and other regulated enti...

The Reserve Bank of India (RBI) organised a committee last year to investigate the customer services provided by RBI-regulated enterprises ...

While speaking at the Annual Conference of Reserve Bank of India Ombudsmen, Das said the authority needs to strive harder to further reduce...

RBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.

RBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.

The number of complaints pending for resolution as on December 13, 2015 was 9,508, the RBI said in reply to an RTI query.

The number of complaints received by Banking Ombudsman across the country from January 1 to December 13 this year, was 87,683, the RBI said.

Despite expansion of banking services in Northeast India the number of complaints pertaining to banking services has come down.

Banks should discontinue pre-payment penalty on home and auto loans and do away with the practice of imposing charges on customers for fail...

Seeking to improve banking services and ensure speedy redressal of grievances of customers, RBI has set up a working group to update the Ba...

Borrowers wanting to prepay home loans can look forward to some relief as RBI today indicated that it would scrap prepayment penalties char...

RBI said IBA is expected to submit comments by the end of this month on the proposal to do away with pre-payment charges on home loans.

Most of the recruitments will be at the entry level and will be done either directly or through institutes training graduates in banking an...

Banks received as many as 4,831 complaints from pensioners against 2,916 a year ago while depositors’ complaints have reduced from 6,708 to...

The Reserve Bank of India (RBI) has kicked off initiatives to reach out to a wider section of the population with its banking ombudsman sch...

Complaints about credit cards form a major part of the grievances received by banking ombudsmen in financial year 2008 (April-March), accor...