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POLICYHOLDER OUTCOMES
The old health insurance model sees hospitalisation as an inconvenience, says Narayana Health's Viren Prasad Shetty; bets on managed care model- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholders
- Goal protection matters: Why Waiver of Premium deserves more attention
- Irdai asks insurers to tie senior exec performance to customer serviceIndia's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to c...27 May, 2026, 05.57 PM IST
- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...20 May, 2026, 12.59 AM IST
- IRDAI may tighten CEO KPIs on claims, expenses and customer serviceThe IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives...19 May, 2026, 12.05 PM IST
- Man reveals the one mistake which caused his family to lose Rs 1 crore: ‘Still can’t believe it…’A family faced a ₹1 crore loss after an insurance claim was denied. The denial stemmed from an incorrect disclosure on an application. This...07 Apr, 2026, 03.30 PM IST
- “Misselling isn’t just about commissions”: Bandhan Life CEO on insurance reality checkSatishwar B., MD and CEO, Bandhan Life Insurance, discusses the Public Insurance Registry, Bima Sugam, misselling and commissions, in a con...06 Apr, 2026, 11.41 AM IST
- 37% of payouts to policyholders in life insurance happening due early exits; here’s what RBI data revealsLife insurance payouts are increasing significantly in India. However, this rise is not due to policies maturing as expected. Instead, a la...20 Jan, 2026, 11.05 AM IST
- Non-life insurers told to work closely with states, build trust"Today, 55% of vehicles on the road across categories including two-wheelers are uninsured," said Deepak Sood, a member of the Non-life Ins...15 Nov, 2025, 01.01 AM IST
- GST on insurance premium: Why you may not get full benefit of GST reduction by 18% unless there's clarity on exemption vs nil-ratedStarting September 22, 2025, the GST on individual health and life insurance premiums will be slashed to zero. However, insurers are uncert...15 Sep, 2025, 03.39 PM IST
- Full GST exemption on health and life insurance premiums proposed: While insurers may hike premium, post tax cost for consumer is likely to come downThe GST Group of Ministers has proposed exempting health and life insurance premiums from GST, a move intended to make insurance more affor...21 Aug, 2025, 06.19 PM IST
- How is life insurance premium calculated?A life insurance policy is a contract between an insurer and a policyholder. To make the contract valid, a premium amount is paid by the po...10 Feb, 2022, 11.13 AM IST
- IRDAI issues new norms to curb life insurance misselling, makes illustrations mandatoryThe IRDAI has asked insurers to start providing benefit illustrations to policy holders27 Sep, 2019, 05.57 PM IST
- Claim settlement process of health insurance: TPA Vs In house claim departmentIn the in-house claim settlement process, instead of taking the services of a TPA, insurers set up an entire department within their own co...28 May, 2019, 10.19 AM IST
- Cashless mediclaim fetches more than reimbursement plans of insurersThe disclosure on reimbursement and cashless claims is an outcome of the ongoing court proceedings concerning the same case.19 Jun, 2015, 11.58 AM IST
- Cashless mediclaim to be back in top hospitalsThe move will benefit over 70% of medical insurance policyholders in state who have a policy from one of the 4 public sector insurers.17 Sep, 2013, 10.49 AM IST
- HDFC Life launches Swabhimaan Careers for deceased policyholder's familyHDFC Life has announced the launch of Swabhimaan Careers - an initiative to build long-term relationship with customers.27 May, 2013, 02.27 PM IST
- Lapsed insurance policies drive insurance companies profitsA large chunk of the profits earned by life insurance companies has been on the back of policies that were terminated early.03 Dec, 2012, 11.14 AM IST
- LIC stands to gain from SEBI-IRDA Ulip rowLIC is best placed in the industry to fill in the vacuum created by the uncertainty over Ulips.14 Apr, 2010, 11.25 AM IST
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