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PAYMENTS OMBUDSMAN
Harassed by loan recovery agents? Know your legal rights and 6 steps to fight back- RBI overhauls prepaid cards & wallets rules: Rs 2 lakh monthly debit limit, usage, restrictions, new safeguard and more
- RBI sharpens compliance norms, expands use cases of UPI-linked wallets for foreign visitors under draft PPI norms
- Trouble with bank and can't find resolution? File a complaint against bank with RBI Ombudsman; who are eligible, when, where to fileRBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approac...28 May, 2024, 11.59 AM IST
- Customer complaints with RBI Ombudsman up 68% in 2022-23Customer complaints with the Reserves Bank Ombudsman increased by 68% in 2022-23. Under RBIOS, the central bank handled 7,03,544 complaints...11 Mar, 2024, 09.59 PM IST
- RBI announces proposals to strengthen grievance redressal for digital payment usersThey include setting up of an integrated Ombudsman platform, a 24*7 customer helpline to address payment systems related queries.05 Feb, 2021, 06.58 PM IST
- All remaining 18,000 bank branches to be under CTS by Sep: RBIThe cheque truncation system (CTS) is in use since 2010 and covers around 1,50,000 bank branches across three cheque processing grids. All ...05 Feb, 2021, 05.12 PM IST
- Single body for complaints against banks, NBFCs, pre-paid card issuers from June 2021Currently, there are separate ombudsmen for banks, non-banking finance companies and prepaid card issuers. The move is aimed at providing a...05 Feb, 2021, 11.35 AM IST
- Ombudsman scheme on anvil for PPI issuersThe internal Ombudsman is intended to facilitate a swift and cost-effective complaint redressal mechanism.04 Oct, 2019, 03.13 PM IST
- Resolve your mobile wallets complaints with issuer's ombudsman first before going to RBIPaytm Wallet and PhonePe Wallet are some examples of pre-paid instruments.04 Oct, 2019, 12.57 PM IST
- RBI to set up compensation system for customer complaints across all payment systemsDespite the guidelines being in place, it is being observed by the central bank that the time taken to resolve the customer complaints vari...04 Apr, 2019, 12.49 PM IST
- Now there is an ombudsman for non-deposit taking NBFCs tooIf you are a customer with an NBFC, then here is everything you need to know about getting your grievances redressed by the ombudsman.04 Apr, 2019, 12.31 PM IST
- How to get complaints resolved when insurance companies don't actSome insurers have failed to comply with ombudsman rulings. Here is how to ensure implementation.18 Mar, 2019, 06.30 AM IST
- How to complain to digital payments ombudsmanRBI has instituted a dedicated grievance redressal mechanism for digital payments-related disputes. 21 ombudsman offices have been set up f...11 Feb, 2019, 10.27 AM IST
- Ombudsman for digital payments is now liveRBI mechanism will provide free-of-cost redressal solution to customer grievances01 Feb, 2019, 08.07 AM IST
- RBI launches ombudsman scheme for digital paymentsThe RBI said that the new ombudsman will start working from the 21 existing offices of the Banking Ombudsman and work within the existing t...31 Jan, 2019, 06.51 PM IST
- Digital transaction failed? Now you can complain to ombudsmanThe RBI has announced setting up of ombudsman to look into the issue of failed digital transactions.05 Dec, 2018, 10.01 PM IST
- Reserve Bank of India plans payments ombudsmanThe RBI aims to take the load off the banking ombudsman which is currently handling the digital complaints.08 Nov, 2018, 08.59 AM IST
- RBI plans separate Ombudsman for resolving digital payment complaintsAccording to the RBI's annual report for FY17-18, there has been an increase in the number of complaints related to digital payments.29 Aug, 2018, 04.44 PM IST
- How to file a complaint with NBFC ombudsmanTo begin with, NBFC Ombudsman scheme will cover all deposit-taking NBFCs and the offices of the NBFC Ombudsmen will function at only four m...06 Mar, 2018, 12.16 PM IST
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