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PASSENGER FACILITIES NORMS
Western Railway’s SARAL makes refund of failed payments easyWestern Railway has introduced a new QR code system called SARAL. This facility aims to speed up refunds for passengers facing issues with ...19 Mar, 2026, 02.24 PM IST- Denied boarding by airline? You may demand 400% compensation. Here are your rights and how to claimThe Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India for failing to adhere to regulations concernin...08 Nov, 2023, 01.00 PM IST
- DGCA issues new norms for air passengers, airlines to reimburse for ticket downgradesThe Directorate General of Civil Aviation (DGCA) on Wednesday announced a set of new norms for air passengers. The airlines will reimburse ...25 Jan, 2023, 05.22 PM IST
- DGCA to issue new rules to compensate passengers whose tickets are involuntarily downgraded by airlinesThe Directorate General of Civil Aviation (DGCA) is in the process of amending the Civil Aviation Requirement (CAR) pertaining to 'faciliti...23 Dec, 2022, 03.16 PM IST
- AAI eases licensing norms for setting up commercial facilities at its airportsIn a release on Wednesday, AAI said it has re-oriented the policy for granting licence to operate commercial facilities like Food & Beverag...09 Nov, 2022, 10.46 PM IST
- From today, staying at isolation facility not mandatory for foreign arrivals testing Covid positiveIn its revised 'Guidelines for International Arrivals' released on Thursday, the government said foreign arrivals, who test positive, will ...22 Jan, 2022, 02.14 PM IST
- Stricter norms for international passengers to be effective from Tuesday midnightWhile no cases of Omicron have been reported so far in India, the Union government has asked states and Union Territories to ensure RT-PCR ...01 Dec, 2021, 11.45 AM IST
- Mumbai airport facilitates 220,000 RT-PCR tests in 6 monthsThe airport had originally introduced the testing facility for arriving passengers in line with the norms of the government; the facility e...05 Mar, 2021, 08.03 PM IST
- Hyderabad Airport launches COVID-19 test facility for international passsengersThis report has to be furnished to the state government officials deputed at the airport to avoid institutional quarantine. However, with t...02 Nov, 2020, 05.30 PM IST
- Tamil Nadu government releases new norms for mandatory quarantine and testing of travellersThermal screening is mandatory for people coming from other States and Union Territories by air, rail or road and for those coming from oth...04 Sep, 2020, 09.43 AM IST
- With services set to resume, DMRC says will strive to give safer travel experienceThe assertion from the Delhi Metro Rail Corporation (DMRC) came on a day the city recorded 2,024 coronavirus cases, the highest single-day ...30 Aug, 2020, 10.35 PM IST
- Delhi government reduces 14-day mandatory home quarantine to 7 days for asymptomatic travellersThe Delhi government on Wednesday reduced the 14 days mandatory home quarantine period to seven days for all asymptomatic travellers arrivi...03 Jun, 2020, 10.20 PM IST
- Delhi airport to enforce rigorous social-distancing norms once passenger flights resumeThe GMR group-led DIAL said it will continue to regularly sanitize the "high-contact surfaces" like chairs, elevators; close washrooms for ...24 Apr, 2020, 03.38 PM IST
- Resolve complaints on social media; update and refund: DGCAAirlines have also been asked to provide special facilities to senior citizens and make food and water available to passengers in case of f...12 Oct, 2019, 07.12 AM IST
- DGCA puts in place norms for digi yatra roll-out at airportsAn initiative of the civil aviation ministry and the Bureau of Civil Aviation Security (BCAS), the facility seeks to minimise paperwork for...21 Jan, 2019, 10.51 PM IST
- 2,376 railway stations lack passenger amenities: GovernmentAs many as 2,376 out of 8,472 railway stations have shortfall in amenities, Minister of State for Railways Manoj Sinha told Lok Sabha.04 May, 2016, 03.31 PM IST
- Airlines asked to reserve two window seats for disabledAirlines have also been asked to train ground handling staff to deal with disabled passengers and compensate passengers if any of their ass...29 May, 2015, 05.40 AM IST
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