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India, Israel sign MoU to strengthen cooperation in public sector auditingIndia's Comptroller and Auditor General and Israel's Supreme Audit Institution have inked an MoU to boost public sector auditing cooperatio...- CAG, Israel's apex audit body ink info exchange pactIndia's CAG and Israel's State Comptroller have inked a pact to boost public sector auditing through knowledge sharing and best practices. ...
- Filing pension complaints gets easier as PFRDA rolls out AI-enabled Pension Sahayak: Key features explainedPFRDA has launched Pension Sahayak, an AI-powered platform simplifying pension grievance redressal. This upgrade from the old CGMS offers w...
- Have NPS grievances? Expect quicker redressal soon as pension body proposes reducing resolution timelinesNational Pension System subscribers will soon experience quicker grievance resolution. The Pension Fund Regulatory and Development Authorit...
- Has RBI announced 'new rules' for exchanging old Rs 500 & Rs 1,000 currency notes?Social media claims about the Reserve Bank of India allowing exchange of old Rs 500 and Rs 1000 notes are false. The official website of th...
- Policyholders left waiting: How ombudsman delays are failing insurance consumersPolicyholders face significant delays in insurance claim resolutions, with many waiting six months to over a year for their complaints to b...
- RBI weighs uniform compensation policy for consumer grievancesThe RBI is proposing a uniform compensation policy for all regulated entities and considering additional payouts for complaints resolved by...
- RBI strengthens consumer grievance resolution: Banks’ internal ombudsman and RBI ombudsman system will be overhauledThe Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...
- Rising insurance grievances push IRDAI to propose internal insurance ombudsmen—but will it stay neutral on insurer payroll?To improve how insurance complaints are handled, IRDAI has suggested each insurer have an internal ombudsman. This aims to address the high...
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...
- Only four states have appointed judicial, non-judicial members of Lokayukta, says reportThe report issued on the eve of International Anti-Corruption Day analyses the working of Lokayukta (state-level ombudsman) in the country,...
- U-19 World Cup hero Kalra suspended for 1 year from Ranji Trophy for "age-fraud"Kalra, whose age as per BCCI records is 20 years 351 days, last week played for Delhi U-23 against Bengal and scored 80. He was in line to ...
- Complaints with bank ombudsman surge 25% in FY18Of all the complaints received at the ombudsman's offices, 97% of them were resolved in 2017-18, up from 92% a year earlier.
- ‘Need to up the Rs 30 lakh-limit in insurance compensation’Coverage of Rs 1 crore is now common in case of term insurance.
- Ombudsman to ensure seriousness in complaint handling by telcos: Trai Chairman RS SharmaThere is no doubt in my mind that the current architecture of complaint redressal in the telecom space is not adequate, and therefore the p...
- Telecom companies oppose Trai plan to set up ombudsman to resolve consumer disputesBesides, the Telecom Regulatory Authority of India (Trai) by itself doesn’t have the powers to set up an ombudsman, said telcos in a respon...
- Appeals against banking ombudsman riseNumber more than doubles in 2011-12, as customers become aware of facility.
- Ineffective grievance redressal a stumbling block: MNREGAIneffective grievance redressal remains a concern in implementation of the rural employment scheme MNREGA, says a govt report.
- RBI wants ombudsmen to to target wider audienceThe Reserve Bank of India (RBI) has kicked off initiatives to reach out to a wider section of the population with its banking ombudsman sch...
- RBI to appoint new Ombudsman Serving OfficersThe Reserve Bank would appoint Ombudsman Serving Officers in addition to ombudsmen already functioning at different centres in the country ...
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