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INTERNAL OMBUDSMEN
Policyholders left waiting: How ombudsman delays are failing insurance consumersPolicyholders face significant delays in insurance claim resolutions, with many waiting six months to over a year for their complaints to b...12 Jan, 2026, 06.30 AM IST- Tightening the noose around AI fake news: here’s what the parl panel suggestsIn its draft report, the parliamentary committee pointed out that AI in its current state cannot be used for sensitive tasks like fact-chec...15 Sep, 2025, 05.19 PM IST
- Rising insurance grievances push IRDAI to propose internal insurance ombudsmen—but will it stay neutral on insurer payroll?To improve how insurance complaints are handled, IRDAI has suggested each insurer have an internal ombudsman. This aims to address the high...04 Aug, 2025, 06.30 AM IST
- RBI asks banks to look at setting up central fund to pay internal ombudsmenRBI advises creating a central fund for internal ombudsman salaries to ensure independence and customer rights protection. The Annual Repor...17 Apr, 2024, 12.03 AM IST
- RBI calls upon internal ombudsmen to give inputs for enhancing processesThe conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...18 Jan, 2024, 07.47 PM IST
- 1 crore complaints to banks every year: Know what the RBI panel recommendsA panel set up by the Reserve Bank of India (RBI) has recommended measures to improve customer experience at banks and other regulated enti...06 Jun, 2023, 01.26 PM IST
- Banks with over 10 branches to have internal ombudsman: RBIThe internal ombudsman scheme was introduced by the RBI to strengthen the internal grievance of banks and to ensure that the complaints of ...04 Sep, 2018, 09.06 AM IST
- RBI to strengthen banks' internal ombudsman: Can you hope for faster grievance redressal?In May 2015, with a view to strengthening the internal grievance redressal mechanism at banks, select banks were advised to appoint Interna...01 Aug, 2018, 03.21 PM IST
- Reserve Bank of India to make incognito bank checksRBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.17 Feb, 2016, 12.48 PM IST
- RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.16 Feb, 2016, 07.25 PM IST
- RBI appoints working group to review Ombudsmen SchemeSeeking to improve banking services and ensure speedy redressal of grievances of customers, RBI has set up a working group to update the Ba...07 Jan, 2013, 07.53 PM IST
- India Against Corruption appoints ombudsmen to probe itselfFacing allegations against its top activists, India Against Corruption has announced a probe by an 'internal Lokpal' of three retired judge...20 Oct, 2012, 05.00 AM IST
- Arvind Kejriwal announces internal probe by retired judges against three aidesIndia Against Corruption today announced setting up of a three-member panel of retired judges to probe the charges against its prominent me...19 Oct, 2012, 03.39 PM IST
- DGCA likely to get a complete makeover and regulate airfares and appoint ombudsmen, to be renamed CAAThe revamped DGCA, which is going to be called Civil Aviation Authority, would have an appellate tribunal, which will hear appeals against ...27 Jun, 2011, 02.58 AM IST
- IRDA mulls insurance products in vernacularsThe Insurance Regulatory and Development Authority (IRDA) on Tuesday said it is mulling developing insurance products in vernaculars.09 Dec, 2008, 05.19 PM IST
- RBI to appoint new Ombudsman Serving OfficersThe Reserve Bank would appoint Ombudsman Serving Officers in addition to ombudsmen already functioning at different centres in the country ...21 May, 2007, 06.33 PM IST
- RBI to appoint credit card policeRBI to appoint Ombudsman Serving Officers at different centres to redress credit card-related complaints21 May, 2007, 06.15 PM IST
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