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INTERNAL OMBUDSMAN RBI
RBI asks banks to look at setting up central fund to pay internal ombudsmenRBI advises creating a central fund for internal ombudsman salaries to ensure independence and customer rights protection. The Annual Repor...17 Apr, 2024, 12.03 AM IST- RBI calls upon internal ombudsmen to give inputs for enhancing processesThe conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...18 Jan, 2024, 07.47 PM IST
- Money deducted from bank account but not received from ATM: What you can doIf any money was deducted for failed ATM transactions it would automatically be reversed with T+5 days, where T is the transaction date. If...12 Oct, 2023, 05.31 PM IST
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...06 Oct, 2023, 11.30 AM IST
- Now you can take your unresolved credit score complaint to RBIThe Reserve Bank of India (RBI) has announced that individuals having issues with credit information companies such as CIBIL, Experian, Equ...05 Aug, 2022, 01.30 PM IST
- RBI clarifies on the mode of receipt of complaints under Integrated Ombudsman SchemeThe Reserve Bank of India (RBI) on Wednesday clarified that social media is spreading misinformation concerning the Reserve Bank's Integrat...10 Mar, 2022, 11.33 AM IST
- How the new One Nation One Ombudsman scheme of RBI will workThe current integrated scheme was prepared on the basis of the recommendations of the Committee set up by RBI to Review the Ombudsman Schem...15 Nov, 2021, 09.54 AM IST
- PM Modi launches two consumer-centric RBI initiativesPrime Minister Narendra Modi launches two consumer-centric initiatives by the Reserve Bank of India- the RBI Retail Direct Scheme and the R...12 Nov, 2021, 12.25 PM IST
- PM Modi to launch RBI's retail direct, integrated ombudsman schemes on FridayThese schemes, to be launched by the prime minister through video-conferencing, are aimed at deepening the debt market and improve customer...11 Nov, 2021, 08.43 PM IST
- RBI eases retail investor access to G-sec marketThe scheme offers a portal to invest in Central Government securities, Treasury Bills, State Development Loans and Sovereign Gold Bonds.11 Nov, 2021, 06.16 PM IST
- Resolve your mobile wallets complaints with issuer's ombudsman first before going to RBIPaytm Wallet and PhonePe Wallet are some examples of pre-paid instruments.04 Oct, 2019, 12.57 PM IST
- Complaints with bank ombudsman surge 25% in FY18Of all the complaints received at the ombudsman's offices, 97% of them were resolved in 2017-18, up from 92% a year earlier.02 Jan, 2019, 07.49 AM IST
- Banks with over 10 branches to have internal ombudsman: RBIThe internal ombudsman scheme was introduced by the RBI to strengthen the internal grievance of banks and to ensure that the complaints of ...04 Sep, 2018, 09.06 AM IST
- RBI plans separate Ombudsman for resolving digital payment complaintsAccording to the RBI's annual report for FY17-18, there has been an increase in the number of complaints related to digital payments.29 Aug, 2018, 04.44 PM IST
- RBI to strengthen banks' internal ombudsman: Can you hope for faster grievance redressal?In May 2015, with a view to strengthening the internal grievance redressal mechanism at banks, select banks were advised to appoint Interna...01 Aug, 2018, 03.21 PM IST
- Complaints against private banks rising fasterRBI opened five offices last fiscal taking the total tally to 20 for dealing with customer grievances. About 92% of the complaints received...20 Dec, 2017, 02.02 AM IST
- RBI tells banks to appoint internal ombudsman to improve customer serviceRBI has directed all leading banks to appoint internal ombudsman to improve their customer service and to ensure that customer complaints i...11 May, 2015, 06.49 PM IST
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