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IMPACT OF AI ON CUSTOMER SERVICE
Fable 5's cost challenge; Opendoor's India exitAnthropic's Fable 5 could rewrite how IT works, but the price tag and performance quirks raise hard questions. This and more in today’s ETt...- KKR launches $10 billion AI infrastructure company with Nvidia, VistraThe Kuwait Investment Authority, AI chip giant Nvidia and utility firm Vistra are anchor investors in the company, called Helix Digital I...
- Visa plugs its payment network into ChatGPT letting AI agents shop, pay for usersIt is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the i...
- TCS and Anthropic launch global premier partnership to drive enterprise AI scalingUnder the deal, TCS becomes a Global Premier Partner in Anthropic's Claude Partner Network. The company will deploy Claude to 50,000 of its...
- 84% of Indian banking leaders report rising fraud losses, AI-driven threats emerge as major concern: ReportAs artificial intelligence increasingly reshapes the financial sector, Indian banks are facing a sharp rise in fraud-related challenges, wi...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- American company Opendoor shuts India operations, says jobs should be closer to US customersUS real estate firm Opendoor is closing its India operations. The company is moving its work back to America. This decision impacts around ...
- ET AI Hackathon 2.0: How Octave is connecting AI talent with real-world innovationAs India's AI ecosystem evolves, the focus is increasingly shifting from experimentation to impact. Through its partnership with ET AI Hack...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- India can take the lead in applying AI in industries: SAP CEO Christian KleinSAP CEO Christian Klein believes India can lead in applying AI to industries like manufacturing and finance, rather than just replicating l...
- ‘Outcome-based’ contracts risk revenue growth for tech firmsThe increasing adoption of AI is driving Indian IT firms and clients towards outcome-based contracts. While this shift aims to improve clie...
- From AI pilots to enterprise-wide transformation: How scalable AI products are creating real business impactAs enterprise AI adoption accelerates, organisations are placing greater emphasis on products that can be deployed, scaled, and integrated ...
- Why ET AI Hackathon 2.0 could be one of the most valuable AI opportunities of the yearAs AI adoption accelerates across industries, the demand for professionals who can build practical solutions continues to grow. ET AI Hacka...
- Which AI products are actually delivering results? The innovations defining enterprise AI in 2026The AI era has moved from potential to proof. In 2026, the products that matter are not the most complex; they are the ones delivering meas...
- How AI companies are using industry recognition to build credibility and growthAs AI adoption accelerates across industries, innovation alone is no longer enough. Visibility, credibility, and industry recognition are i...
- Citi leverages AI to transform payments, boost efficiency and enhance cross-border transactionsCiti is leveraging AI to revolutionize its payments business, enhancing developer efficiency by up to 40% and streamlining complex cross-bo...
- New Workforce Study Finds AI Capabilities Reaching More Occupations Earlier Than AnticipatedA new study suggests artificial intelligence is reshaping the workforce faster than previously expected, with 93% of occupations now consid...
- Wipro CEO Pallia takes home Rs 49.6 crore in FY26Wipro CEO Srinivas Pallia's compensation decreased to $5.29 million in FY26, while executive chairman Rishad A Premji earned $773,213. The ...
- Is SaaSpocalypse real? CLSA says maybe not and here’s whyInitial fears of an "SaaSpocalypse" following Anthropic's AI plug-in release have subsided. Brokerages now suggest AI is driving a shift to...
- No negative impact of AI visible yet on software companies' earnings: ReportArtificial Intelligence (AI) has not yet had a negative impact on the earnings performance of software-as-a-service (SaaS) companies, accor...
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