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HUMAN INTERACTION IN CUSTOMER SERVICE
Why the ET Most Innovative AI Product Awards 2026 are spotlighting industry-specific innovationThe most impactful AI products of 2026 aren't built to do everything; they're built to solve one problem exceptionally well. The ET Most In...- Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
- PM Modi, French President Macron hold delegation-level talksPrime Minister Narendra Modi and French President Emmanuel Macron met in Nice, France. They jointly launched 'Bharat Innovates 2026', a thr...
- Quote of the Day by Duke of Sussex Prince Harry: 'Real men treat women with dignity...'-Here's a powerful quote on respecting and treating women with dignity defines true characterPrince Harry's powerful quote, 'Real men treat women with dignity and give them the respect they deserve,' emphasizes that true character i...
- Psychology says people who skip self-checkout aren't inefficient; they may be holding onto a small social need the machine quietly erasedSmall, everyday interactions with acquaintances significantly boost happiness and belonging, research reveals. Even brief, warm exchanges w...
- Quote of the day by Keira Knightley on technology, relationships and modern life struggle: "It's impossible. You try to have any kind of relationship with your family, with a man, or with a friend..."Keira Knightley highlights a modern challenge. Smartphones and constant internet access strain relationships. Family dinners and conversati...
- French Proverb of the Day: “Between man and woman there is… — Life lessons on perception, balance, perspective, cultural expectations and why understanding begins with acceptanceFrench Proverb of the Day highlights the meaning of “Between man and woman there is little difference, but vive la différence.” The saying ...
- Psychology says loneliness is not just being alone: Why people with friends, family and followers can still feel unseen, unheard and emotionally invisiblePsychology does not view loneliness as something experienced only by people who are physically alone or socially isolated. Human connection...
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
- UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- Spanish Proverb of the Day: “The nightingale will run out of songs before a woman runs out of… — Life lessons on expression, personality, social interaction, talkativeness and why communication builds connectionSpanish Proverb of the Day highlights the meaning of “The nightingale will run out of songs before a woman runs out of conversation.” The s...
- If AI agents can act on their own, who is responsible for their actions?Microsoft CEO Satya Nadella believes businesses should begin treating AI agents more like employees, complete with identities, permissions,...
- Visa plugs its payment network into ChatGPT letting AI agents shop, pay for usersIt is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the i...
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- If AI Can Create Anything, How Do We Know What's Real?As generative AI makes it easier to create realistic images, documents, and digital content, organisations are investing in AI-powered frau...
- How autonomous AI is transforming the future of enterprise innovationArtificial intelligence is evolving beyond task-based automation toward autonomous systems capable of reasoning, planning, and executing co...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
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