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GRIEVANCE REDRESSAL IRDAI
Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...- Irdai asks insurers to tie senior exec performance to customer serviceIndia's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to c...
- Irdai links executive pay at insurers to elimination of unfair practicesThe move is part of new KMP performance evaluation rules, under which the regulator has made 50% of key performance indicators (KPIs) manda...
- Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDAIn a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and ...
- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...
- Will your hospital bills fall with new IRDAI move? Know how policyholders will be impacted with the formation of this new panelPolicyholders facing rising premiums, slow claims, and opaque hospital pricing will soon see changes. IRDAI's new sub-committee aims to sim...
- Health insurance claim settlement lapses: Rs 1 crore penalty imposed on Care Health Insurance by IRDAIIndia's insurance watchdog, IRDAI, has fined Care Health Insurance Rs 1 crore. The penalty stems from serious lapses in how the company han...
- Insurance complaints under regulator’s radar: IRDAI asks insurers to strengthen their grievance redressal systems to resolve complaints timelyIRDAI convened a high-level meeting with insurers to address the growing number of unresolved policyholder complaints. IRDAI urged insurers...
- ‘High claim ratio, but lower payouts’: Irdai raises concern over incomplete health claim settlements, says it is watching closelyIrdai is scrutinizing the discrepancy between settled health insurance claims and the actual amounts paid, as over half of ombudsman compla...
- Rising insurance grievances push IRDAI to propose internal insurance ombudsmen—but will it stay neutral on insurer payroll?To improve how insurance complaints are handled, IRDAI has suggested each insurer have an internal ombudsman. This aims to address the high...
- Bima Bharosa portal for insurance grievances: Step-by-step process to register an insurance-related grievanceBima Bharosa has been launched by the Insurance Regulatory and Development Authority of India (Irdai) to serve as an online platform for gr...
- Irdai to revamp grievance redressal mechanism, plans to call it 'Bima Bharosa'The revamp will include an option of filing complaints in regional languages. This can be attributed to making the process of complaint red...
- How to complain against an insurance company: Here are 6 waysIf you are someone who wants to their grievance against an insurance company addressed, here is a look at various ways one can raise a comp...
- IRDAI looking for agency to manage its grievance redressal centreRegulator Irdai is looking for an agency to manage its multi-media grievance redressal centre with a view to address complaints of the insu...
- Insurers can act against hospitals saying no to cashless coronavirus treatment: IRDAIThe regulator has also asked insurance companies to set up an exclusive grievance redressal system to solve the challenges faced by policyh...
- How to get complaints resolved when insurance companies don't actSome insurers have failed to comply with ombudsman rulings. Here is how to ensure implementation.
- How grievance redressal for insurance policies workPolicyholders need to understand how grievance redressal works and if a recourse is available from the IRDA.
- How to complain against an insurance companyIf you are not satisfied with the resolution offered by the insurance company, the complaint can be escalated further to the Insurance ombu...
- IRDAI wants insurers to stick to grievance redressal normsAccording to the guidelines, insurers are required to follow the minimum turnaround time to resolve customer complaints.
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