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DEEP CX EXPERTISE
Tata Communications, NiCE partner to transform global contact centres with AI customer engagementTata Communications and NiCE have joined forces. Their partnership will boost customer service using AI. This collaboration integrates Tata...- Hinduja Global Solutions elevates Venkatesh Korla to new Global CEOVenkatesh Korla, president and chief executive officer of HGS Americas, is the new global chief executive of Hinduja Global Solutions. His ...
- Litmus World & RepUp merge their operations; launch an AI-Native CX platform for enterprisesThe unified platform, operating under the Litmus World brand, will enhance customer engagement and sentiment analysis.
- Transform your CX with G7 CR's disruptive approach towards customer experienceG7 CR Technologies, a Noventiq company, revolutionizes unified customer experience in the tech industry, driving business transformation an...
- Transforming India's Infrastructure: The Belden Smart Buildings Solutions Summit
- Acko appoints Mallesh Bommanahal as chief data scientistAn expert in AI, Bommanahal brings with him a wealth of experience, especially in the insurance and healthcare industries. He is also the f...
- CXO roundtable: Insights from top customer experience officersDavid Martinez brings years of experience in the retail sector, where he has transformed the way customers engage with Stellar Retail's pro...
- The CXO's toolkit: Essential skills and traits for successThe ability to collect, analyse, and derive insights from data is essential for CXOs. Data provides valuable information about customer beh...
- Strategies for Building a High-Performing CXO TeamThe Chief Experience Officer's (CXO) position has grown increasingly crucial. CXOs are given the task of enhancing and enhancing these expe...
- Data analytics firm Tredence picks up $175 million from AdventTredence had previously raised $30 million from private equity firm Chicago Pacific Partners, at a $100 million valuation
- Wipro, Finastra tie up to target digital transformation business from corporate banks in the Middle EastThe deal will make Wipro the exclusive implementation and go-to-market partner deploying Finastra’s trade finance solutions in the region.
- Gupshup acquires conversational AI platform AskSidAs per a recent report by McKinsey, ecommerce could grow up to 5x faster compared to pre-pandemic times.
- In conversation with Raj Mamodia: The Founder & CEO of Brillio
- Zendesk announces partnership with Tata Consultancy ServicesCustomer relationship management firm Zendesk has entered into a strategic alliance with Tata Consultancy Services to provide enterprise gr...
- Wipro Digital acquires US-based Rational InteractionThe acquisition is aimed to scale Wipro Digital’s offering for chief marketing officers (CMO), connecting Rational Interaction’s ability to...
- Healthcare tech firm Indegene acquires DT AssociatesDT Associates will operate as a separate entity in Indegene Private Ltd, as DT Consulting, according to company executives. Indgene is back...
- Apollo-ICICI Venture JV Aion raises $825 mn as PEs make a new contra pitch for IndiaAion has deployed $215 million in Gautam Thapar’s flagship Avantha Holdings and Jyoti Structures in various debt, equity and structured hyb...
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