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CX AUTOMATION
Adobe expands AI ecosystem to tackle fragmentation in enterprise customer experienceA key aspect of Adobe’s strategy is its focus on first-party data as the foundation for AI-driven customer experiences. As privacy regulati...22 Apr, 2026, 06.29 PM IST- Adobe launches AI suite for corporate clients as competition heats upAdobe has introduced new artificial intelligence tools for businesses. These tools aim to automate and personalise digital marketing functi...20 Apr, 2026, 08.19 PM IST
- US stocks: Adobe shares rises after it launches AI suite for corporate clients as competition heats upAdobe launched a suite of artificial intelligence tools on Monday to help corporate clients automate and personalize digital marketing func...20 Apr, 2026, 07.53 PM IST
- From hype to impact: How AI and human collaboration are redefining customer experienceCompanies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chok...24 Sep, 2025, 01.31 PM IST
- Litmus World & RepUp merge their operations; launch an AI-Native CX platform for enterprisesThe unified platform, operating under the Litmus World brand, will enhance customer engagement and sentiment analysis.15 Apr, 2025, 01.55 PM IST
- From data to decisions: How Locobuzz’s CMOverse.ai is transforming brand interactionsLocobuzz is transforming customer experience management with AI, offering faster responses, smarter resolutions, and reduced human interven...26 Mar, 2025, 10.48 AM IST
- Innovative Customer Experience: How CMOs can elevate CX with Technology and InsightsCustomer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...07 Sep, 2023, 05.05 PM IST
- Customer experience platform Kapture CX raises $4 million in fundingAccording to the company, it will utilise the capital to expand its presence across international markets, enhance its product offerings as...27 Jul, 2023, 06.00 AM IST
- Revolutionizing E-commerce: AI-powered CX automation takes centre stageAI-driven customer experience automation is transforming the e-commerce landscape by enabling businesses to deliver personalized experience...29 Apr, 2023, 11.15 AM IST
- How CX automation platform can streamline customer experience for businessesCX automation platforms are designed to streamline and automate the CX process, making it easier for businesses to deliver a consistent and...25 Mar, 2023, 11.40 AM IST
- 92% of Indian business leaders say optimal CX is immersive: Zendesk reportCustomer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report.19 Jan, 2023, 01.58 PM IST
- India ranks 3rd in the world in customer experience maturity: reportCurrently, only 17% of Indian businesses deliver ‘exceptional’ customer services, even though 79% said CX is a way to drive revenue accordi...12 Sep, 2022, 02.29 PM IST
- Choose it, love it and use it – that's customer experience!29 Mar, 2022, 05.37 PM IST
- Harnessing the Potential of Voice AI in BFSI and Contact Centres08 Nov, 2021, 03.45 PM IST
- ChrysCapital buys ResultsCX from One Equity PartnersResultsCX provides automation-driven customer support, acquisition, enrolment, retention, membership assistance, technical support and tran...04 Oct, 2021, 08.47 PM IST
- yellow.ai raises $78.15 million in Series C roundyellow.ai provides an NLP engine and platform that allows enterprises to build chat bots and voice bots in over 100 languages to automate c...04 Aug, 2021, 05.50 PM IST
- Customer Experience: The new ‘mantra’ for business success in the digital eraAPAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in fi...21 Mar, 2020, 11.09 AM IST
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