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CUSTOMERS GRIEVANCE REDRESSAL
Bitcoin crashes 50%: Should you buy the dip or stay away from crypto?Investors must weigh extreme volatility, uncertain cycles and India’s harsh tax rules before adding exposure.- Digital gold players ramp up audits, vault checks to boost transparency amid regulatory scrutinyDigital gold providers are enhancing transparency with independent audits and vault checks, aiming to build trust as the sector serves 80 m...
- PFRDA tightens NPS audit rules: Pension body orders regular audit checks for PoP service providersThe Pension Fund Regulatory and Development Authority now requires Points of Presence offering National Pension System services to undergo ...
- Customer wins Rs 15,000 compensation after restaurant collects Rs 151 service charge as ‘staff contribution’; Consumer Commission orderA man has won Rs 15,000 compensation after a Jalandhar restaurant charged him Rs 151.53 as service charge. The Consumer Commission ruled th...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- 'Curb unfair practices by drivers': Court orders Ola to pay Rs 50,000 to passenger driven 25 km away from destinationA consumer court in Andhra Pradesh held Ola responsible after a driver stranded a woman en route to a judicial exam. The platform was order...
- Irdai asks insurers to tie senior exec performance to customer serviceIndia's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to c...
- Irdai links executive pay at insurers to elimination of unfair practicesThe move is part of new KMP performance evaluation rules, under which the regulator has made 50% of key performance indicators (KPIs) manda...
- Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDAIn a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and ...
- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...
- Outward remittances: NBFCs don't need prior RBI nod for dealer tie-upsThe framework shifts regulatory focus away from ex-ante approvals toward compliance, transparency and consumer protection obligations at re...
- Digital gold and silver players form self-regulatory body for greater consumer protectionIndia's digital precious metals industry has launched the Digital Precious Metals Assurance Council of India (DPMACI), a self-regulatory bo...
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...
- Bescom launches portal for swift grievance redressal of industrial, enterprise consumersThe Karnataka government has launched Bescom's 'HT Mitra' portal. This new online platform offers faster grievance redressal for industries...
- RBI overhauls prepaid cards & wallets rules: Rs 2 lakh monthly debit limit, usage, restrictions, new safeguard and moreThe RBI has revised Prepaid Payment Instrument (PPI) rules, introducing new monthly debit limits for full-KYC PPIs at Rs 2,00,000, with a R...
- RBI sharpens compliance norms, expands use cases of UPI-linked wallets for foreign visitors under draft PPI normsThe Reserve Bank of India has unveiled draft guidelines for prepaid payment instruments. These new rules aim to strengthen compliance and c...
- No two-factor authentication needed for payment up to Rs 15,000 through e-mandate; higher recurring limit for these transactionsThe Reserve Bank of India introduces a new e-mandate framework for digital payments effective 2026. As per new rules, all recurring transac...
- 'Don't bother me, I am on vacation': Man's banking complaint sparks meme fest after he tags wrong person on XA banking customer's routine complaint on X took a hilarious turn when they mistakenly tagged the wrong Vikas Saraswat. The individual, on ...
- Now there is an ombudsman for non-deposit taking NBFCs tooIf you are a customer with an NBFC, then here is everything you need to know about getting your grievances redressed by the ombudsman.
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