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CUSTOMER TOUCHPOINTS ONLINE
Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...- Old shopping funnel is gone: Gen Z is rewriting rules of retailGen Z is rapidly reshaping India’s online retail market, forcing brands and platforms to rethink traditional marketing strategies. Nearly h...
- The Gold Standard: How a Bootstrapped Company Outlasted Every Funded Rival in India’s Goldtech BoomAugmont Enterprises has quietly established India's most comprehensive gold platform. Unlike well-funded rivals that faltered, Augmont focu...
- Beyond sneakers: Bachi Pullela’s ‘State of Joy’ bet in the footwear spaceBachi Pullela, Founder of State of Joy, discusses his transition from global manufacturing to building a consumer-facing brand rooted in In...
- Capital market stocks: Time to change strategy? 10 stocks from different parts of the ecosystemThe capital market infrastructure sector has grown into a full-fledged, publicly-traded ecosystem. Today, investors can pick from exchanges...
- Manage short-term risk and volatility for long-term opportunity: 7 stocks from different sectors with upside potential of up to 32%There will be many ifs and buts – and a high volatility quotient – when a market is in its initial phase of correction, especially a correc...
- Google's Gemini seeks edge in AI for online shoppingGoogle on Sunday unveiled a new iteration of its professional Gemini AI suite geared toward online retail, seeking to create seamless inter...
- Samsung introduces new gen service centres: Here’s what makes them differentSamsung is revamping its service centers to enhance customer support with digitalized systems, advanced diagnostics, and lounge-style seati...
- Ozonetel launches 'CXi Switch' for instant customer engagementOzonetel launched CXi Switch, an internet communication product enabling instant voice and digital conversations across customer touchpoint...
- Air India partners with Salesforce to transform customer service experience"Given the ambitious growth plan of Air India that will result in a rapid increase in the volume of customer interactions, deploying robust...
- Sequoia-backed CleverTap acquires rival Leanplum in stock-and-cash dealThis acquisition will open up wider opportunities in markets for CleverTap across North America, Europe, Latin America, India, Southeast As...
- Maruti Suzuki's 'genuine accessories' available online in over 100 Indian citiesThe company said users can search accessories based on the vehicle model, variant and product category.
- Online-first fashion jewellery brand Sukkhi ropes in Karishma Kapoor as their brand ambassadorWith Karisma Kapoor as its brand ambassador, Sukkhi aims to leverage its marketing efforts by launching its new designs and collections acr...
- Maruti Suzuki India sells over 2 lakh cars via online channel"This digital channel has helped to generate over 21 lakh customer enquiries," Maruti Suzuki India Executive Director (Marketing & Sales) S...
- 'Amazon Easy' stores now in all-new avatar with a single touchpoint for multiple servicesCustomers can also place an order on Amazon.in with guided assistance from the store staff and either pick up the order from the store or g...
- Mahindra unveils online car buying platformThe company in its statement said that in 4 steps, a customer can avail of online exchange, finance and insurance, personalize & own their ...
- API economics in digital lending ecosystemThe total value of India’s digital lending market is estimated to be more than USD 1 trillion over the next five years. To ensure they grab...
- In-store purchase behaviour can help improve sales, feels ET ILCArtificial intelligence-enabled analysis of customer data is leading to continually improving hyper-personalisation in terms of positioning...
- Touchpoints: That's big boy IKEA's small idea to go onlineBy 2025, IKEA plans to have more than 25 stores across cities with both online and offline approaches.
- Aviva, Suvidhaa tie-up for renewal payment acceptance serviceAviva announced a tie-up with Suvidhaa, a leading Services Commerce player in India, to launch its new payment renewal service.
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