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Psychology says people who skip self-checkout aren't inefficient; they may be holding onto a small social need the machine quietly erasedSmall, everyday interactions with acquaintances significantly boost happiness and belonging, research reveals. Even brief, warm exchanges w...- Saturday bank holiday: Are banks open or closed today on June 13, 2026?Bank holiday today: Banks across India are closed today, Saturday, June 13, 2026, as it marks the second Saturday of the month. While physi...
- US realty firm Opendoor winds down India operations, nearly 250 employees impactedOpendoor, a prominent player in real estate technology, is pulling out of its operations in India, leading to the unfortunate layoff of 250...
- Trust is no longer free: Indian consumers are willing to pay extra, says surveyIndia's home services market is changing. Consumers are now paying more for verified service providers. This shift is driven by a desire fo...
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
- UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- AB Group reaffirms bet on Voda Idea with ₹4,730 Cr infusionVodafone Idea shareholders approved a ₹4,730-crore investment from the Aditya Birla Group via preferential allotment of warrants, increasin...
- MakeMyTrip launches early check-in and late check-out offering at scaleTravel just got a whole lot smoother with MakeMyTrip's innovative new option! You can now secure early check-in or late check-out slots at ...
- TCS and Anthropic launch global premier partnership to drive enterprise AI scalingUnder the deal, TCS becomes a Global Premier Partner in Anthropic's Claude Partner Network. The company will deploy Claude to 50,000 of its...
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
- South Korea fines Coupang $409 million in country's largest data breach penaltyThe Personal Information Protection Commission said the New York-listed company had leaked personal data of more than 33 million customers ...
- Airtel to continue its postpaid plan despite backlash over 'slicing'Bharti Airtel has renamed its "Priority postpaid plan" to "Postpaid Fast Lane". The company continues to offer enhanced network service to ...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- Delhi data centre fire sees Google Cloud reroute traffic network capacityA fire at a third-party data center in Delhi caused network disruptions for Google Cloud customers in multiple Indian cities. The incident ...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- US stocks: Pinterest deepens Amazon partnership with $4 billion cloud dealAmazon.com's cloud computing unit will provide Pinterest its custom chip processors, including Graviton and Trainium, to help scale its AI ...
- Irdai asks insurers to tie senior exec performance to customer serviceIndia's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to c...
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