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CUSTOMER SERVICE PSYCHOLOGY
For investors with 1- to 2-year perspective and ability to ignore volatility: 6 stocks with an upside potential of up to 26%The US-Iran war is escalating again, with all that means for crude prices and nervous markets. And halfway across the world, the long AI tr...- Phrase of the day by Emily Bronte, 'I have dreamed in my life, dreams that have stayed with me ever after, and changed my ideas; they have gone through and through me, like wine through water, and altered the color of my mind' offers psychology behind power of dreams, teaches inspiring life lesson on creative thinking, personal growthQuote of the day by Emily Brontë reminds us that the most influential dreams are those that permanently transform the way we think. They br...
- Life lesson by Jean-Paul Sartre, 'The best work is not what is most difficult for you; it is what you do best' - timeless motivational quote on how to build successful career, psychology of those who choose paths that suit talent, passion, purposeQuote of the Day by Jean-Paul Sartre reminds us that success is not measured by how difficult our work appears to others. It is measured by...
- Psychology says people who keep saying 'sorry', even when it's someone else's mistake, aren't weak, they may be trying to protect relationshipsPsychology suggests that people who constantly say "sorry", even when others are responsible, aren't necessarily weak or lacking confidence...
- Psychology says waiters who repeat your order word-for-word may be doing more than avoiding mistakes, as it can lead to bigger tipsA study revealed that waiters repeating customer orders received larger tips. This mimicry behavior increased tips by over sixty-eight perc...
- For investors with an over 2-year perspective: 5 mid- and small-cap stocks with an upside potential of up to 26%This is a market to be selective in, not brave in. The safer way to play a turn in the market is to stay with businesses whose demand does ...
- Psychology says people who don't like talking to customer care aren't necessarily antisocial, they may be trying to reduce stress and uncertaintyPsychology suggests that people who dislike talking to customer service are not necessarily impatient, rude, or antisocial. For many, these...
- Psychology of smiling: Psychology says the barista whose smile crinkles their eyes isn't just doing customer service; Ekman's research found a real "Duchenne" smile is physiologically tied to genuine enjoymentGenuine smiles often involve eye crinkles, indicating real positive feelings. Subsequent research shows these eye crinkles can be deliberat...
- Psychology of waiting in line: People who jump checkout lines when they're stuck at the very back aren't reacting only to wait time; research found being in last place itself increased switching and abandonmentCustomer dissatisfaction in queues stems from rank, not just wait time. Being last in line increases switching and abandonment rates signif...
- 'Treat EVs like gadgets': Tata Electric Mobility CCO Vivek Srivatsa on resale concerns, Sierra EV, price parity with ICE and why Gen Z is the next big betIn an exclusive interview with ET, Vivek Srivatsa, Chief Commercial Officer of Tata Passenger Electric Mobility, speaks about the Sierra EV...
- Psychology says people who consistently tip 15% or more may not just be rewarding good service, they may also be reinforcing their identityPsychological research reveals tipping reflects personal values and self-perception. Generous tips reinforce an individual's belief in thei...
- Why Gen AI Feels So Threatening to WorkersAs generative AI begins to handle more cognitive, creative, and interpersonal tasks, many employees perceive it to be a threat to their com...
- These large- and mid-cap stocks can give more than 20% return in 1 year, according to analystsIn just a few days, the Q1 earnings season for FY27 will start. But before that will come the season of business updates. And that needs to...
- Bereaved South Koreans try AI-generated videos of deceased loved onesLee, 28, wrote a message and hired the Seoul-based tech company Vaice in December to make a short video clip showing a digital likeness of ...
- Psychology says people who use coupons to avail a discount at different restaurants aren't always frugal: What this money-saving habit meansPsychology says people who use coupons to avail a discount at different restaurants aren't simply trying to spend less money. Many people u...
- Psychology says people who leave generous tip for the waiters at any restaurant and bar aren't always trying to impress others: What the behavior may really meanPsychology says people who leave generous tip for the waiters at any restaurant and bar aren't always trying to show wealth or gain attenti...
- Talent twist: Silicon Valley's India story takes an unexpected turnThe prospective appointment of Kunal Shah to a leadership position at WhatsApp exemplifies an emerging pattern: Indian founders are increas...
- Psychology says people who press the elevator repeatedly are not necessarily impatient: It is about craving control during tiny moments of uncertaintyThe elevator button is just one example of a broader psychological pattern. The key insight is that people are often not trying to make the...
- Psychology says burnout is not laziness: Why sleep, weekends and vacations stop helping when your mind is exhausted from carrying silent pressurePsychology suggests that recovering from burnout requires more than extra sleep or the occasional day off. Lasting recovery often involves ...
- Psychology says people who skip self-checkout aren't inefficient; they may be holding onto a small social need the machine quietly erasedSmall, everyday interactions with acquaintances significantly boost happiness and belonging, research reveals. Even brief, warm exchanges w...
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