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CUSTOMER SERVICE DEFICIENCY
AirAsia ordered to pay Rs 90,750 after flight delay damages Kerala man's plantA farmer's hybrid jackfruit sapling was damaged due to a significant flight delay by AirAsia, leading to a missed connection. The consumer ...- Dead insect in biriyani: Court orders restaurant to provide 10 free biriyanis and Rs 10,000 compensationA Puducherry restaurant was held liable for serving contaminated food after a dead insect was discovered in a biriyani plate. The consumer ...
- FirstCry ordered to pay Rs 50,000 compensation to customer for tagging him 'fraud' after he cancelled tricycle orderA consumer commission has ordered FirstCry to pay Rs 50,000 compensation. The online retailer cancelled a customer's order without reason. ...
- RBI MPC: A challenge Shaktikanta Das contained may be resurfacing againIndia's central bank, the RBI, confronts a new inflation challenge. Rising oil prices and supply disruptions threaten to undo recent progre...
- Flawed AI, deepfakes and geopolitical conflicts pose major risks to business: WiproIT major Wipro identifies Artificial Intelligence adoption as a significant risk. Flawed algorithms and biases could lead to legal and fina...
- Court orders Royal Enfield to pay Rs 5 lakh compensation to Continental GT 650 buyer for repeated repairsRoyal Enfield compensation ruling: A Coimbatore consumer court has ordered Royal Enfield and its dealer Bharat Automotives to pay Rs 5.1 la...
- SBI must pay Rs 5 lakh to woman despite 6-year delay in claim: Nagpur consumer panelA Nagpur consumer commission directed SBI to pay Rs 5 lakh to a widow. The payment is for an insurance claim filed six years late. The comm...
- Bank pays Rs 3.21 lakh compensation to customer for delay in credit card closure; know what RBI rules sayAs per the Reserve Bank of India, any failure on the part of the card-issuers to complete the process of closure within 7 working days shal...
- Thane consumer commission orders Ola Electric to replace defective scooter or issue refundA consumer commission in Thane has ordered Ola Electric to replace a faulty electric scooter or provide a full refund. The company faced cr...
- A look at past compliance issues at HDFC BankHDFC Bank faces renewed governance scrutiny after its non-executive chairman resigned over ethical differences. This follows a series of co...
- Axis Bank pulled up for deficiency in service, ordered to refund Rs 5,000 and pay Rs 10K fine over failed ATM transactionA Nagpur consumer commission has ordered Axis Bank to refund Rs 5,000 and pay Rs 10,000 compensation. This follows a failed ATM transaction...
- Delhi HC holds SBI accountable for cyber fraud, orders Rs 2.6 lakh refund, penalty, and compensation for victimDelhi High Court directed State Bank of India to return 2.6 lakh rupees. A man lost the money to cybercriminals. The court found SBI's resp...
- RBI asks Kotak Mahindra Bank to stop issuing fresh credit cards, onboarding fresh customers via mobile bankingThe Reserve Bank of India (RBI) directed Kotak Mahindra Bank to halt new credit card issuance and customer onboarding via online and mobile...
- Consumer commission imposes Rs 35,000 fine on Amazon, retailerThe District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a...
- RBI governor asks banks to plug gaps in customer grievance mechanismsThe Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance syste...
- JM Financial issues clarification after RBI action, says no material deficiencies in products' loan sanctioning processJM Financial on Wednesday clarified that the company has not violated any RBI regulations and believes that there is no material deficienci...
- Ombudsman scheme to provide cost-free redress of customer complaints: RBIA centralised receipt and processing centre has been set up at RBI, Chandigarh for receipt and initial processing of physical and email com...
- IndiGo accounts for over a third of lost baggage complaintsBesides baggage problems, other complaints received by the airline are related to issues such as refund, flights, customer service and fare...
- Bharti Infotel to pay Rs 50K for threatening calls to customerBharti Infotel has been directed by a consumer forum here to pay Rs 50,000 as compensation to a customer for making threatening calls to pa...
- Accounts can not be closed for non-compliance of KYC norms without noticeA Delhi consumer forum has ruled that a bank closing its customer's account without serving him notice seeking his various particulars.
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