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CUSTOMER SERVICE COMPLIANCE
India a major growth market for Celonis, says senior execThe Germany-based company said it already serves 260 global capability centres (GCCs) in India, counting companies such as Mercedes-Benz, H...- Dead insect in biriyani: Court orders restaurant to provide 10 free biriyanis and Rs 10,000 compensationA Puducherry restaurant was held liable for serving contaminated food after a dead insect was discovered in a biriyani plate. The consumer ...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- UAE simplifies work permit system, expands categories to 13The UAE's Ministry of Human Resources and Emiratisation has introduced new work permit reforms. These changes aim to accelerate hiring and ...
- Incuspaze eyes Rs 100 cr from iKeva buyiKeva has a portfolio of 18 workspace centres covering 500,000 sq ft across Hyderabad and Bengaluru, which it aims to double this fiscal ye...
- Global Market: Hong Kong financial stocks tumble as China tightens capital outflow controlsHong Kong financial shares fell Friday. Beijing's new capital controls are causing concern. Global banks with mainland China business face ...
- The rupee warning: Six actions for business leadersThe Indian rupee is dipping to historic lows, approaching the 100-dollar threshold. Driven by market sentiment and a perilous cycle of fore...
- The great $100-billion tech shift: GCCs tighten grip on India’s talent marketIndia's Global Capability Centres (GCCs) jobs: India's Global Capability Centres (GCCs) are rapidly outpacing traditional IT services, driv...
- Why simplicity wins: Lessons from SmartGaon to enterprise techFrom transforming rural communities through SmartGaon to building next-generation enterprise platforms, Yogesh Sahu’s journey offers a uniq...
- Flawed AI, deepfakes and geopolitical conflicts pose major risks to business: WiproIT major Wipro identifies Artificial Intelligence adoption as a significant risk. Flawed algorithms and biases could lead to legal and fina...
- At Big 4 firms, AI is starting to reshape the tax professionMajor accounting firms in India are embracing artificial intelligence for tax services. AI is automating routine tasks, research, and draft...
- BFSI firms set to see AI-led decision-making and real-time fraud detectionHowever, before large-scale adoption, companies need to address challenges around AI governance, infrastructure, and security
- Merritronix IPO opens for subscription today: Check GMP, price band and other detailsMerritronix's IPO opens with a muted grey market premium of 0%, indicating a cautious investor sentiment despite its presence in the defens...
- Cyient to acquire Tao Digital in $218 million all-cash dealMid-tier engineering services provider Cyient is acquiring US-based Tao Digital Solutions for $218 million in an all-cash deal. This strate...
- BFSI firms set to see AI-led decision making & real-time fraud detectionIndian banks and financial firms are increasingly using AI for critical tasks like fraud prevention and decision-making. While early adopte...
- CAIT seeks further GST simplification, says monthly collections have risen sevenfold since rolloutTraders' body CAIT seeks simpler GST rules. Tax collections have surged since 2017, but ground-level compliance remains difficult. More sim...
- TCS ties up with French firm Mistral to build custom AI models for enterprisesTCS is the first global systems integrator (GSI) partner for Mistral Forge — the company’s enterprise platform for building frontier AI sys...
- Telecom industry divided on Airtel's 5G priority plan; Jio, Vi call for regulatory clarityBharti Airtel's new priority 5G service for postpaid customers is causing a stir. Rivals Vodafone Idea and Reliance Jio are calling for reg...
- GCCs switching to smart workflows as AI gobbles up procedural grunt workIndustry experts said AI is shrinking junior-level workflows, reducing standalone procedural functions and pushing multinational companies ...
- TCS launches sovereign cloud offering for EU customersTCS has launched a new sovereign cloud offering for European Union customers. This SovereignSecure Cloud is designed for governments and re...
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