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CUSTOMER SERVICE AUTOMATION WITH AI
Amazon to expand automation use in inventory management at India fulfilment centresIn an interview with PTI, Amazon Robotics Chief Technologist Tye Brady said the company already uses several automation solutions in its In...- AI adoption in enterprises: Why workflow redesign matters more than technology deploymentAI adoption is moving from tools to transformation. Real value now depends on redesigning workflows, decisions, and skills around AI. The c...
- Baidu, PostBus get regulatory nod for robotaxi service in eastern SwitzerlandBaidu's self-driving service, AmiGo, has gained regulatory approval in Switzerland. This joint venture with PostBus plans to launch Europe'...
- AI innovation or AI illusion? The question every AI product must answer in 2026As AI becomes commonplace, innovation is no longer defined by advanced technology alone. This article explores the evolving benchmarks of A...
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
- What enterprises are now demanding from AI, and who is actually meeting the markThe AI market has moved past potential. Enterprises are now evaluating products on a single metric: measurable business impact. The ET Most...
- TCS launches India's first Oracle AI Data platform lab in KolkataThe facility at Delta Park Lords in Kolkata has been set up in collaboration with Oracle and will support customers in addressing challenge...
- UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- Fable 5's cost challenge; Opendoor's India exitAnthropic's Fable 5 could rewrite how IT works, but the price tag and performance quirks raise hard questions. This and more in today’s ETt...
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
- From finance to leadership: How technology is shaping smarter decisionsArtificial intelligence is transforming finance and leadership. AI tools now help analyse risks, detect fraud, and automate tasks. Leaders ...
- If AI Can Create Anything, How Do We Know What's Real?As generative AI makes it easier to create realistic images, documents, and digital content, organisations are investing in AI-powered frau...
- How autonomous AI is transforming the future of enterprise innovationArtificial intelligence is evolving beyond task-based automation toward autonomous systems capable of reasoning, planning, and executing co...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- PhonePe launches AI-powered SmartPages to help merchants go online in 10 minutesPhonePe has introduced SmartPages, an AI tool for merchants. This innovation allows businesses to build payment-ready webpages in under ten...
- India can take the lead in applying AI in industries: SAP CEO Christian KleinSAP CEO Christian Klein believes India can lead in applying AI to industries like manufacturing and finance, rather than just replicating l...
- AGI for all among OpenAI’s ambitions for its next phaseOpenAI is entering a new phase to make advanced AI widely available and affordable. The company plans to build AI researchers to accelerate...
- ET Most Innovative AI Product Awards 2026: Recognising AI breakthroughs empowering the modern COOThe ET Most Innovative AI Product Awards 2026 recognise AI-powered solutions helping Chief Operating Officers drive operational excellence,...
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