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CUSTOMER MANAGEMENT
Trust is no longer free: Indian consumers are willing to pay extra, says surveyIndia's home services market is changing. Consumers are now paying more for verified service providers. This shift is driven by a desire fo...- The next big money game is here. Everyone wants a seat at the tableIndia's wealth management scene is experiencing a remarkable transformation. With the rapid rise of affluent households, there’s a surge in...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- Autodesk revamps self-serve store for next generation of creators and buildersThis digital-first approach simplifies discovery, purchase, and management of Autodesk solutions, reflecting India's growing digital econom...
- AI is redefining product management: Are you ready for the shift?Product management is shifting from coordination to high-velocity creation. This article explores how AI tools like ChatGPT and Midjourney ...
- Opendoor fires all Indian employees, shuts India operationsUS real estate technology company Opendoor is winding down its India operations and relocating remaining roles to the US, affecting nearly ...
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
- South Korea fines Coupang $409 million in country's largest data breach penaltyThe Personal Information Protection Commission said the New York-listed company had leaked personal data of more than 33 million customers ...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- Rivvun AI raises $7.55 million led by Sitara Capital, 3one4 CapitalRivvun AI, a Seattle and Pune-based startup, has secured $7.55 million in funding led by Sitara Capital and 3one4 Capital. The company leve...
- Delhi police arrests bank deputy manager in Rs 67.92 crore mule account case linked to 159 cyber fraud complaintsDelhi Police apprehended Pabitra Kumar Biswal, a Deputy Manager at National Urban Cooperative Bank. He allegedly facilitated a mule account...
- BFSI’s new trust economy: Why privacy is the quietest driver of growthWith India's DPDP framework taking shape, forward-looking financial institutions are turning privacy into a competitive advantage with supp...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- Apollo, Blackstone back Anthropic's $35 billion capacity expansion in new Broadcom tie-upApollo and Blackstone are investing $35 billion to boost Anthropic's AI computing power. This expansion will utilize Broadcom's custom chip...
- The Wedding Company raises $2.75 million in seed fundingThe Wedding Company, a tech-driven wedding platform, secured $2.75 million in seed funding to enhance its services and expand its vendor ne...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- How AION-Tech is building smarter logistics through data and intelligenceAION-Tech Solutions is leveraging the convergence of AI, analytics, asset intelligence, and digital logistics to build an integrated enterp...
- BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...
- The next phase of sales enablement: AI coaching, real-time feedback, and adaptive learningNew AI coaching tools simulate conversations, offering immediate feedback. This frees up managers for strategic tasks. Organizations must m...
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