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CUSTOMER INTERACTIONS AI
The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
If AI agents can act on their own, who is responsible for their actions?Microsoft CEO Satya Nadella believes businesses should begin treating AI agents more like employees, complete with identities, permissions,...
Anthropic vs OpenAI: Behind the bitter battle for the future of AIThe fierce competition between Anthropic and OpenAI is accelerating AI advancements and driving a race towards blockbuster IPOs. This rival...
Visa plugs its payment network into ChatGPT letting AI agents shop, pay for usersIt is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the i...
Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
84% of Indian banking leaders report rising fraud losses, AI-driven threats emerge as major concern: ReportAs artificial intelligence increasingly reshapes the financial sector, Indian banks are facing a sharp rise in fraud-related challenges, wi...
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
Anthropic’s Fable 5 draws mixed reactions from early usersAnthropic's new AI model, Claude Fable 5, is here. Early users see big improvements in handling complex tasks like software development and...
If AI Can Create Anything, How Do We Know What's Real?As generative AI makes it easier to create realistic images, documents, and digital content, organisations are investing in AI-powered frau...
How autonomous AI is transforming the future of enterprise innovationArtificial intelligence is evolving beyond task-based automation toward autonomous systems capable of reasoning, planning, and executing co...
Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
From Siri AI to child safety tools: Key takeaways from Apple's WWDCApple introduced Siri AI, a new AI-powered personal assistant integrated with Apple Intelligence capabilities that can understand personal ...
As Apple's WWDC conference kicks off, investors want to know if AI will save SiriApple prepares to reveal its AI advancements. A revamped Siri and new developer tools are expected. This move aims to bridge the gap with c...
Apple WWDC 2026: iOS 27, a smarter Siri and new AI features expectedMark your calendars for June 8 as Apple takes the stage for its highly anticipated Worldwide Developers Conference. This year, the tech gia...
Peak XV in talks to back Ringg AI as voice AI gains attention: SourcesPeak XV Partners is reportedly leading a $10 million funding round for Bengaluru-based voice AI startup Ringg AI, highlighting investor ent...
Arm Holdings CEO says US would have difficulty banning AI CPU chip exports to ChinaArm Holdings CEO Rene Haas said on Tuesday that it would be difficult to block the export of CPUs to China that are useful for AI becaus...
Coforge shares gain over 2% after unveiling agentic AI platform for insurance industryCoforge's stock saw a boost following the launch of its "Nexa Agentic AI Platform," designed to enhance the global insurance industry. This...