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CUSTOMER GRIEVANCES INSURANCE
Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDAIn a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and ...26 May, 2026, 10.06 PM IST- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...20 May, 2026, 12.59 AM IST
- IRDAI may tighten CEO KPIs on claims, expenses and customer serviceThe IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives...19 May, 2026, 12.05 PM IST
- Customers unsure about making house help apps a habit even as investors fall for the crazeQuick commerce is transforming domestic help hiring in India. New apps offer on-demand house help, attracting investor attention. These pla...12 May, 2026, 09.22 AM IST
- Digital gold and silver players form self-regulatory body for greater consumer protectionIndia's digital precious metals industry has launched the Digital Precious Metals Assurance Council of India (DPMACI), a self-regulatory bo...11 May, 2026, 08.24 PM IST
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...11 May, 2026, 01.56 PM IST
- Star Health to launch affordable health insurance plans targeting tier 2, 3 marketsAs healthcare expenses soar, Star Health is bracing for premium increases in the next fiscal year. In a proactive move, the insurer is roll...06 May, 2026, 01.17 PM IST
- No two-factor authentication needed for payment up to Rs 15,000 through e-mandate; higher recurring limit for these transactionsThe Reserve Bank of India introduces a new e-mandate framework for digital payments effective 2026. As per new rules, all recurring transac...22 Apr, 2026, 04.09 PM IST
- Insurance complaints under regulator’s radar: IRDAI asks insurers to strengthen their grievance redressal systems to resolve complaints timelyIRDAI convened a high-level meeting with insurers to address the growing number of unresolved policyholder complaints. IRDAI urged insurers...28 Nov, 2025, 05.14 PM IST
- Rising insurance grievances push IRDAI to propose internal insurance ombudsmen—but will it stay neutral on insurer payroll?To improve how insurance complaints are handled, IRDAI has suggested each insurer have an internal ombudsman. This aims to address the high...04 Aug, 2025, 06.30 AM IST
- Finmin asks banks and insurance companies to expedite resolution of public grievancesThe Finance Ministry has asked PSBs and insurance companies to speed up the resolution of public grievances. Financial Services Secretary M...01 Jan, 2025, 07.38 PM IST
- Simplify terms and conditions in insurance policies to reduce complaints: IRDA advisory panel memberPushpa Girimaji, a member of the IRDA's Insurance Ombudsman Advisory Committee, called upon insurance companies to simplify the language us...11 Nov, 2024, 04.34 PM IST
- Irdai to revamp grievance redressal mechanism, plans to call it 'Bima Bharosa'The revamp will include an option of filing complaints in regional languages. This can be attributed to making the process of complaint red...07 Aug, 2022, 04.06 PM IST
- IRDAI wants insurers to stick to grievance redressal normsAccording to the guidelines, insurers are required to follow the minimum turnaround time to resolve customer complaints.26 Apr, 2015, 12.33 PM IST
- How policyholders can redress grievance onlineThe protection of policyholders' interest, it seems, is on the top of the agenda of the Insurance Regulatory and Development Authority (Ird...09 Nov, 2011, 02.39 AM IST
- IRDA to set up integrated grievance redressal cellIRDA will set up a centralised grievance redressal mechanism to ensure that the problems of customers in the life and non-life sectors are ...05 Sep, 2010, 11.56 AM IST
- Wipro to develop grievances redressal system for IrdaInsurance regulator Irda on Wednesday said IT major Wipro will develop a system to address the grievances of insurance customers.16 Jun, 2010, 10.43 PM IST
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