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CUSTOMER GRIEVANCES BANKS
IRDAI and the avoidable art of regulatory jaywalkingThe recent policy adjustments by IRDAI have led to a marked decline in investor confidence and value within the insurance industry. The tra...08 Oct, 2026, 09.26 PM IST- Next-gen GST reforms: Single registration, easier input tax credit among key MSME demandsThe 57th GST Council meeting, now slated for October 8, 2026 (Thursday), is likely to consider several proposals aimed at easing the compli...07 Oct, 2026, 11.36 AM IST
- Insurance misselling misunderstood: The regulator’s proposal is tantamount to addressing the symptom, while ignoring the causeIn FY25, the Indian insurance sector experienced significant premium growth while maintaining flat penetration rates. However, complaints r...06 Oct, 2026, 07.26 AM IST
- Reducing commissions may help curb mis-selling of insurance products; IRDAI’s role remains crucialThe Insurance Regulatory and Development Authority of India has announced new proposals to limit commission rates for insurance distributor...05 Oct, 2026, 12.27 PM IST
- RBI asks banks to tackle repeat customer complaints, fix gaps in grievance systemsThe Reserve Bank of India has asked banks to identify systemic, process and operational gaps behind recurring customer complaints and condu...02 Oct, 2026, 12.37 AM IST
- Insurance mis-selling is arising because upfront commissions are too high: IRDAI chairman Ajay SethIRDAI chairman Ajay Seth said insurers should pass savings from lower commissions and operating costs to policyholders through lower premiu...28 Sep, 2026, 05.30 AM IST
- Insurance mis-selling is arising because upfront commissions are too high: Ajay Seth, Chairman, IRDAIThe benefit of cost efficiency should be passed on to customers. This entire exercise is intended to ensure that the public and policyholde...28 Sep, 2026, 12.49 AM IST
- High-level panel on banking likely by October-endIts composition is being finalised and is likely to include a former Reserve Bank of India (RBI) deputy governor, industry leaders from the...23 Sep, 2026, 12.28 AM IST
- Bank of India ordered to pay Rs 15,000 to Kerala man after delay in releasing deceased wife's savingsA Kerala consumer commission ordered Bank of India to pay compensation. The bank delayed releasing a deceased woman's savings to her elderl...13 Sep, 2026, 01.37 PM IST
- Selling insurance but not handling customer grievances: IRDAI fines IndusInd Bank Rs 1 crore; here's what policyholders should knowIndusInd Bank faces a Rs 1 crore penalty from IRDAI for failing to provide an adequate, insurance-specific grievance redressal mechanism fo...11 Sep, 2026, 03.38 PM IST
- AI alone won’t close India’s insurance gap as NITI Aayog seeks industry help to reach the ‘missing middle’To effectively narrow the insurance gap in India, collaboration between government and private entities is crucial, as technology alone is ...11 Sep, 2026, 02.38 PM IST
- GFF 2026: Digital finance has scaled, now trust and resilience must catch up, says RBI’s Deputy Governor MurmuIndia's digital finance sector now prioritizes trust and resilience over access. Technology transforms finance, but trust remains the essen...11 Sep, 2026, 02.24 PM IST
- NBFCs must use AI, strengthen underwriting as credit growth accelerates: RBI Deputy Governor MurmuReserve Bank of India Deputy Governor S C Murmu urged NBFCs to use AI and machine learning tools. He emphasized stronger risk management an...03 Sep, 2026, 02.05 PM IST
- Gnani AI launches Artha sovereign AI stack with 30-billion-parameter Evon 3.3Gnani AI launched Artha, a sovereign AI stack for Indian companies and public institutions. This stack features the Evon 3.3 language model...28 Aug, 2026, 07.31 PM IST
- The most expensive half-sentence in market history, and Warren Buffett wrote the other halfHe wrote it as a caution. Somebody published just one half of it. A great many investors acted on the half they were shown. Warren Buffett ...27 Aug, 2026, 11.08 PM IST
- MSMEs are embracing AI without understanding the privacy risks: PrivaSapien CEOWith key provisions of India’s Digital Personal Data Protection Rules set to take effect in May 2027, PrivaSapien CEO Abilash Soundararajan...26 Aug, 2026, 10.50 AM IST
- Man loses Rs 9,800 after scratching a fake UPI cashback card; consumer commission orders Federal Bank to pay 17,800; know whyA man lost Rs 9,854 after falling for a fake UPI cashback scratch card scam. Federal Bank initially refunded the amount as required under R...14 Aug, 2026, 01.15 PM IST
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