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CUSTOMER GRIEVANCE
PFRDA tightens NPS audit rules: Pension body orders regular audit checks for PoP service providersThe Pension Fund Regulatory and Development Authority now requires Points of Presence offering National Pension System services to undergo ...18 Jun, 2026, 06.07 PM IST- Customer wins Rs 15,000 compensation after restaurant collects Rs 151 service charge as ‘staff contribution’; Consumer Commission orderA man has won Rs 15,000 compensation after a Jalandhar restaurant charged him Rs 151.53 as service charge. The Consumer Commission ruled th...18 Jun, 2026, 01.48 PM IST
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...08 Jun, 2026, 12.03 PM IST
- Brokers prepare rollout of algo trading tools for retail investorsMajor brokers are set to launch algorithmic trading tools for retail investors in the coming months, following enhanced regulatory clarity....04 Jun, 2026, 05.35 AM IST
- In 1853, a chef sliced potatoes paper-thin after a complaint which led to the creation of potato chipsThe intriguing legend of George Crum discovering potato chips at Moon Lake Lodge in Saratoga Springs, New York, enchants food lovers everyw...02 Jun, 2026, 04.18 PM IST
- 'Curb unfair practices by drivers': Court orders Ola to pay Rs 50,000 to passenger driven 25 km away from destinationA consumer court in Andhra Pradesh held Ola responsible after a driver stranded a woman en route to a judicial exam. The platform was order...29 May, 2026, 09.59 AM IST
- Irdai asks insurers to tie senior exec performance to customer serviceIndia's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to c...27 May, 2026, 05.57 PM IST
- Irdai links executive pay at insurers to elimination of unfair practicesThe move is part of new KMP performance evaluation rules, under which the regulator has made 50% of key performance indicators (KPIs) manda...27 May, 2026, 01.23 AM IST
- Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDAIn a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and ...26 May, 2026, 10.06 PM IST
- PSBs told to draw up plan to boost rural and informal sector lendingGovernment directs state-run banks to identify successful initiatives for wider adoption. The focus will be on lending to unorganised secto...23 May, 2026, 01.03 AM IST
- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...20 May, 2026, 12.59 AM IST
- IRDAI may tighten CEO KPIs on claims, expenses and customer serviceThe IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives...19 May, 2026, 12.05 PM IST
- Outward remittances: NBFCs don't need prior RBI nod for dealer tie-upsThe framework shifts regulatory focus away from ex-ante approvals toward compliance, transparency and consumer protection obligations at re...14 May, 2026, 01.49 AM IST
- Digital gold and silver players form self-regulatory body for greater consumer protectionIndia's digital precious metals industry has launched the Digital Precious Metals Assurance Council of India (DPMACI), a self-regulatory bo...11 May, 2026, 08.24 PM IST
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...11 May, 2026, 01.56 PM IST
- Indane LPG Gas Cylinder Update: Are you getting warning messages on mobile? Here's what you should knowIndane Gas Booking News: Consumers receiving subsidised LPG cylinders face new warnings. Oil companies are now cross-referencing customer d...11 May, 2026, 10.24 AM IST
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...07 May, 2026, 10.43 PM IST
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