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CUSTOMER GRIEVANCE MECHANISMS
IRDAI may tighten CEO KPIs on claims, expenses and customer serviceThe IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives...19 May, 2026, 12.05 PM IST- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...11 May, 2026, 01.56 PM IST
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...07 May, 2026, 10.43 PM IST
- RBI issues norms for internal ombudsman in banks, NBFCsThe Reserve Bank of India has released new guidelines for internal ombudsmen in banks and NBFCs. This move aims to improve how customer com...14 Jan, 2026, 07.59 PM IST
- Rising digital frauds, mounting consumer grievances a growing concern for banks, RBI saysDespite service improvements, rising consumer grievances remain a concern for India's banking system, according to the RBI's Trend and Prog...29 Dec, 2025, 06.00 PM IST
- Cabinet Secretary puts grievance redressal on top; PMO-style oversight in worksThe Union Cabinet Secretary is pushing ministries to revamp grievance redressal, mirroring the PMO's oversight by senior officers for more ...19 Jun, 2025, 12.07 AM IST
- Follow KYC guidelines or face regulatory action: RBI DG to banksRBI Deputy Governor Swaminathan J urged private sector banks to prioritize customer-centricity and adhere to KYC guidelines with empathy. H...19 Nov, 2024, 09.12 PM IST
- Private banks misreporting complaints as queries, says RBI Governor Shaktikanta DasReserve Bank of India Governor Shaktikanta Das criticized private sector banks for their handling of customer complaints at a Mumbai confer...19 Nov, 2024, 11.32 AM IST
- Consumer commission imposes Rs 35,000 fine on Amazon, retailerThe District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a...26 Mar, 2024, 10.51 PM IST
- RBI governor asks banks to plug gaps in customer grievance mechanismsThe Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance syste...15 Mar, 2024, 07.29 PM IST
- RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanismThe Reserve Bank of India (RBI) is implementing changes to strengthen its customer grievance redressal system. RBI Governor Shaktikanta Das...06 Oct, 2023, 01.06 PM IST
- Borrowers to get compensation for delay in correction of credit report by credit information companiesBorrowers had to run around to get their credit history corrected after they found any error in reporting. With RBI now enhancing the griev...06 Apr, 2023, 04.55 PM IST
- One nation one ombudsman: RBI to integrate consumer grievance redressal scheme"To make the alternate dispute redress mechanism simpler and more responsive to the customers of regulated entities, it has been decided to...05 Feb, 2021, 03.19 PM IST
- RBI to strengthen banks' internal ombudsman: Can you hope for faster grievance redressal?In May 2015, with a view to strengthening the internal grievance redressal mechanism at banks, select banks were advised to appoint Interna...01 Aug, 2018, 03.21 PM IST
- RBI's customer grievance mechanism for NBFCs by month endThe move to bring about a customer grievance redressal is aimed at enhancing the availability of such platforms across the financial servic...07 Feb, 2018, 10.24 PM IST
- Government to set-up helpline for e-payments grievance redressalThe government's efforts to curb blackmoney in the country has pushed digital transaction on various platforms by up to 8,800 per cent.11 Jun, 2017, 11.28 AM IST
- RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.16 Feb, 2016, 07.25 PM IST
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