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Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
ET Prime Special Series: Multibagger or IBC - Part 62: This quiet auto ancillary now earns in 3 months what it once earned in a yearThe stock has multiplied many times over in just a few years, the order book has never been bigger, and the value packed into every vehicle...
BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...
How an Australian connection helped Shaily Mehrotra build a Rs 1,500-crore Indian skincare brandA gap in science-backed skincare products in the Indian market prompted Shaily Mehrotra to start Fixderma, with an aim to solve common skin...
The great $100-billion tech shift: GCCs tighten grip on India’s talent marketIndia's Global Capability Centres (GCCs) jobs: India's Global Capability Centres (GCCs) are rapidly outpacing traditional IT services, driv...
Why Amazon has struggled to crack IndiaAmazon's India strategy is changing: under new leadership, the company is focusing on profitability over rapid growth. This shift comes as ...
Avammune’s big bet: Why the future of cancer treatment may come in a pillAs global oncology races toward next-generation therapies, Avammune Therapeutics is betting on affordable, orally administered immunotherap...
Europe’s banks embrace AI — and confront the price of dependence on US techThe finance industry is rapidly adopting AI, but soaring costs for computing power and AI assistants like Claude are creating financial str...
Cyber Alert: Companies rush to fortify systemsRubrik, Securonix and Proofpoint reported shorter sale cycles, demand for additional disaster recovery locations and stronger digital ring ...
These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%Here’s a thing investors in equity need to keep in mind. A large part of the upmove one might see in the next one or two trading sessions w...
Amazon layoffs 2026: Amazon fires another wave after 30,000 cuts — who is next, and why AI is replacing jobs faster than anyone warnedAmazon Layoffs Hit Selling Partner Services: The latest Amazon layoffs are tied directly to the company’s broader restructuring efforts. Ac...
90% of mature AI adopters cut BPO spends, says Z47-OpenAI reportThe report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more th...
Tata Electronics aims to be $30 billion business with fab play: CEO & MD Randhir ThakurTata Electronics is rapidly expanding its semiconductor and electronics manufacturing operations. The company has achieved significant reve...
ETtech in-depth: Home interior startups lean on AI to shave costs, chase profitsIndia's home interior sector is turning to AI to combat high customer acquisition costs and operational expenses. Companies like Homelane a...
HAL appoints Kota Ravi as Chairman and MD as D K Sunil steps downRavi K has been appointed as the 22nd Chairman and Managing Director of Hindustan Aeronautics Limited, succeeding Dr. D.K. Sunil. With over...
NVIDIA Launches Nemotron-3 Nano Omni, marking a new era of truly multimodal AINVIDIA has launched Nemotron-3 Nano Omni, a unified AI that combines sight, sound, and language in one system. The model marks a shift towa...
These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%It is not every day that you see crude oil prices moving higher and the Asian markets, including India, also inching higher. Now, as an inv...
India EV Boom 2026: Electric cars race ahead – until price, policy and reality hit the brakesIndia’s electric vehicle (EV) market 2026: India's electric vehicle sales are surging, driven by new models and growing acceptance. However...
Ability to integrate AI into decision-making is fast becoming a critical performance indicator: Randstad Digital's Graig PaglieriAI has become a core part of business strategy, with nearly 90% of technologists in India now expected to use it in their roles, according ...
Jhunjhunwalas-backed IKS healthcare looks to acquire TruBridge for $600 millionInventurus Knowledge Solutions (IKS), backed by the family of late investor Rakesh Jhunjhunwala, is in advanced talks to acquire Nasdaq-lis...