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CUSTOMER EXPERIENCE MANAGEMENT FIRM
TSC India announces expansion into hotels and visa servicesJalandhar-based TSC India Ltd has expanded its travel services platform by entering the hotels and visa segments. The company acquired GITH...
Indian exporters look beyond US, UK amid global uncertainties: PayPal's Abid MurshedIndian MSMEs are shifting focus from initial sales to sustainable global growth, facing challenges in operational realities and cost compet...
AI talent gap leaves IT firms scrambling for forward deployed engineersIndian IT firms are facing a shortage of Forward Deployed Engineers (FDEs), crucial for AI adoption and client-site customization. To compe...
Allbirds rebrands as Smartbird in AI pivot, hires former AWS executive as CEOAllbirds is now Smartbird. The company has a new president and CEO, Nadia Carlsten. Smartbird is shifting focus to AI infrastructure and cl...
The Wedding Company raises $2.75 million in seed fundingThe Wedding Company, a tech-driven wedding platform, secured $2.75 million in seed funding to enhance its services and expand its vendor ne...
Techie says firm fired 90% of staff, plans to hire back as developers are 'dime a dozen' in BangaloreA Bengaluru software architect reported his company laid off 90% of its tech staff, attributing the cuts to AI adoption and reduced custome...
Companies need flexibility, choice as AI becomes a geopolitical issueIndia is one of the fastest growing markets for Databricks, and last year the firm announced a $250 million investment in India to ramp up ...
US-based cybersecurity firm N-able opens Global Capability Centre in BengaluruUS cybersecurity firm N-able has launched a Global Capability Centre in Bengaluru, bolstering its commitment to helping businesses combat e...
ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformationAs artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutio...
AI is everywhere. But which products are truly transforming business?The next wave of business transformation is being driven by AI products that deliver measurable results. The ET Most Innovative AI Product ...
Agentic AI adoption drives stronger governance oversight, risk controlsIndian companies are prioritising local AI rules over international ones. They are focusing on ethics, identity, and privacy as AI adoption...
Law firms make a strong case for rehiring seasoned handsLeading Indian law firms are increasingly rehiring former lawyers, a trend dubbed "boomerang hiring," to combat intense competition for leg...
American Express vs Indian Company: Viral post highlights stark gap in work culture, FNF settlements and gratuity practicesA viral X post contrasted a smooth exit from a global firm with a friend's difficult experience at an Indian employer, sparking debate on s...
The next big money game is here. Everyone wants a seat at the tableIndia's wealth management scene is experiencing a remarkable transformation. With the rapid rise of affluent households, there’s a surge in...
The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...