Searched for
CUSTOMER EXPERIENCE AI
- Enterprise AI needs custom fit
Companies struggle to achieve business outcomes from significant AI investments. Unprecedented AI capabilities require a 'harness' to conve...
IndiGo Ventures to invest in Indian firm Sarvam to expand AI use in aviationIndiGo Ventures is investing in Sarvam, an Indian artificial intelligence company. This investment supports their ongoing partnership focus...
AI ecommerce projects may fail without clean, centralised data: ReportThe report said data readiness is one of the biggest factors determining whether AI projects move beyond experimentation and deliver measur...
Humans vs Robots: The jobs world may not be full of 'Frankenstein' fearsAI is reshaping jobs in India more through task automation and role redesign than outright workforce replacement. Companies such as Wipro a...
ET Startup Awards 2026 | Best on Campus: Armatrix slithers to success with snake-like robotic armsArmatrix has won the Best on Campus award at the ET Startup Awards 2026 for its snake-like robotic arms designed to work in narrow, hazardo...
Octave opens Tech and Innovation Centre in Hyderabad; plans to scale to 2,000 engineersWith plans to scale to 2,000 engineers in the coming years, the centre will contribute to Octave's global technology and innovation operati...
From 100,000 calls a month to 5 million a day: Inside Vobiz’s AI telephony betFounded by Suman Gandham and Vikash Srivastava, Vobiz is betting that the rise of AI voice agents will require a telecom layer built for ma...
Harvard Business School, where MBA can cost over a crore, launches Rs 67,000 programme to teach how to do businessHarvard Business School has introduced an innovative AI-powered bootcamp featuring digital avatars modelled on its faculty to assist partic...
Retail GCCs double AI hiring, but India has only 320 senior AI professionalsAI penetration in India’s Retail GCCs more than doubled to 4.8% in 2025 and could reach 10.6% by 2028, TeamLease Digital said. But senior t...
AI skills beyond coding: How non-tech professionals are joining the AI raceAI is becoming a mainstream workplace skill beyond coding and technical roles. Professionals in marketing, finance, HR, sales and operation...
AI, trust, and the future of money: With AI making payments invisible, trust becomes the new currencyArtificial intelligence will shift payments from digital to delegated commerce, enabling machines to transact for consumers. Trust and real...
Enterprise Voice AI in India: How AI-powered voice technology is scaling across businessesEnterprise Voice AI is moving from pilots to production, helping businesses deliver faster, multilingual customer interactions at scale. Th...
Beyond Chatbots: Dview bets on AI that can reasonDview founder and CEO Kauts Shukla says the next wave of enterprise AI will move beyond chatbots and dashboards to systems that can reason ...
TCS to buy Porsche's IT unit, bags five-year deal worth $1.4 billionTCS Porsche IT unit acquisition: Porsche is a net new client for TCS and the deal will be a fresh one for the company. The acquisition will...
ET World Leaders Forum: Software prowess puts India in a pole position for AI, says Nigel Vaz, CEO, Publicis SapientIndia’s near-term AI advantage lies in using AI to transform businesses rather than competing immediately with the US and China on computin...
TCS to acquire Porsche IT unit MHP for €320 millionTata Consultancy Services will acquire Porsche AG's IT consulting subsidiary MHP for an enterprise value of €320 million. The acquisition i...
Microsoft is betting on AI to transform work, now it’s hiring a Legal Engineer to lead the shiftMicrosoft has opened a Legal Engineer position that blends legal experience with AI and technology, placing the role within its Corporate, ...