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CUSTOMER COMPLAINTS
- Between begging & belligerence: The psychology of getting customer service to helpThe ability to persuade effectively is critical for achieving successful interactions in customer service environments. Customers frequentl...
Curb misselling, not agents: Insurance reform needs a scalpel, not a hammerIndian insurance regulators are rethinking intermediary payment structures to reduce misselling. Proposed reforms aim to lower distribution...- After Adani, Tata feels the heat: Indian firms under fire in Kenya?Kenya’s dispute with Tata Chemicals has revived concerns about Indian businesses in the country after Adani’s exit. But Kenya continues to ...
- Holiday membership for Rs 1.1 lakh promised 4-5 star hotels with meals: Customer gets 3-star stays, court orders full refund with 9% interestHoliday membership refund: A consumer commission has directed Park Club International to refund Rs 95,000 to a member who paid Rs 1.10 lakh...
- IRDAI pitches public insurance registry to reshape industryIndia's insurance regulator is proposing a Public Insurance Registry for data sharing. This digital infrastructure will connect insurers, i...
- Amazon sued by US FTC, 22 states over alleged $20 billion ad auction overchargesThe US FTC and 22 states have sued Amazon, alleging it manipulated digital advertising auctions and overcharged about 1.2 million customers...
- New trade rules raise compliance worries for banks over cross-border paymentsAs of October first, banks will bear the new burden of overseeing cross-border payment transactions. They are required to confirm the valid...
- Semicon 2.0 takes shape; Zomato’s Hyderabad layoffsThe government has notified Semicon 2.0 to boost India’s semiconductor ecosystem. This and more in today's ETtech Top 5.
- For retailers, ecommerce highs come with headachesTata-owned retail chain Trent reported a 35% year-on-year jump in consumer complaints to over 300,000 in FY26, which its latest annual repo...
- Sebi bars Trafiksol ITS, its promoters from securities market for 1 year; slaps Rs 1.05 cr fineSebi has taken decisive action against Trafiksol and its promoters, imposing a one-year ban from the securities market. The company and its...
- From 100,000 calls a month to 5 million a day: Inside Vobiz’s AI telephony betFounded by Suman Gandham and Vikash Srivastava, Vobiz is betting that the rise of AI voice agents will require a telecom layer built for ma...
- AMI’s Nvidia chip bet; Groww’s new growth playHappy Wednesday! AMI has ordered 9,000 Nvidia Vera Rubin chips, becoming one of Asia’s first such adopters. This and more in today’s ETtech...
- Carlisle Investors to approach PMO over alleged HDFC Bank mis-sellingInvestors are planning to write to the Prime Minister's Office this week. They allege mis-selling and substantial losses from a Carlisle pr...
- Cultfit cofounder Rishabh Telang moves Karnataka HC to quash FIRCultfit cofounder Rishabh Telang has moved the Karnataka High Court to quash an FIR filed on a complaint by his brother-in-law and former b...
- Ohio company sues woman over one-star Google review, seeks more than $25,000 in defamation lawsuitAn Ohio manufacturing company has filed a defamation lawsuit against a woman over a one-star Google review, alleging she made false claims ...
- Man paid Rs 42.63 lakh for a new house, but cracks, leaks and seepage appeared; Court orders builder to pay Rs 25 lakhA Kerala consumer commission has ordered a builder to pay Rs 25 lakh after finding serious defects in a residential house. The compensation...
- Tamil Nadu unveils major power reforms: 50,000 new agri Connections, over 12,500 jobsBy the year 2026-2027, Tamil Nadu is set to enhance its agricultural sector by providing fifty thousand new electricity connections. Alongs...
- One of a Kind Awards: Recognising startups that put customers at the centreAt the One of a Kind Awards - for early stage startups, presented by The Economic Times and Cashfree Payments, the Customer Experience Deli...
- Delayed, lost and mishandled: Air travellers had one big complaint in July, their baggageDelayed and lost baggage caused the most passenger dissatisfaction in July. This issue accounted for nearly one-third of all airline compla...
- KFC rebuts stale-chicken allegations, says it follows FSSAI normsKFC denied allegations of serving stale chicken following a recent inspection. The fast-food chain stated that its food safety and storage ...
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