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CUSTOMER COMPLAINT RESOLUTION
Shopping without searching: The Agentic AI future Amazon, Swiggy and Zepto are building in IndiaAI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...- Your electricity provider may soon have competition in Gurugram. What it means for consumersGurugram's power supply monopoly may soon end, with a proposal before the Haryana Electricity Regulatory Commission to introduce a second d...
- EPFO 3.0 promises a digital PF experience, but can it fix years of legacy problems?EPFO 3.0 aims to modernize provident fund services through upgraded technology, faster claim processing, simplified withdrawals, digital re...
- Instagram seller ordered to pay Rs 10,000 after delaying Rs 807 dress by 10 monthsA Kerala consumer commission ordered an online clothing seller to refund a dress cost and pay Rs 10,000 in compensation and costs. The sell...
- Resort charged Rs 15 extra on Mountain Dew, Haryana court orders Rs 10,000 compensationA Haryana district consumer court has ordered Lali Resort to refund Rs 75 and pay Rs 10,000 in compensation after a customer was allegedly ...
- Telcos, businesses spar over calls, SMS consent regimeTelecom companies and banks are in a dispute over India's new digital consent rules for commercial messages. Major telecom players want con...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- The safe keepers: Inside India's booming locker economyIndia’s locker economy is booming amid rising gold prices and household wealth. While banks remain the preferred repository, private vault ...
- BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...
- In 1853, a chef sliced potatoes paper-thin after a complaint which led to the creation of potato chipsThe intriguing legend of George Crum discovering potato chips at Moon Lake Lodge in Saratoga Springs, New York, enchants food lovers everyw...
- 'Curb unfair practices by drivers': Court orders Ola to pay Rs 50,000 to passenger driven 25 km away from destinationA consumer court in Andhra Pradesh held Ola responsible after a driver stranded a woman en route to a judicial exam. The platform was order...
- Could the T-Mobile Fiber outage become worse? How serious is the T-Mobile Fiber outage as T-Fiber users face internet blackout across AmericaIs T-Mobile down? The T-Mobile Fiber outage exposed how fragile modern internet systems can suddenly become. Thousands of T-Fiber users acr...
- Insurers resist as customer comfort weighs on exec payIndian insurers are opposing new rules for executive pay. The regulator wants to link compensation to customer service, not just profits. I...
- IRDAI may tighten CEO KPIs on claims, expenses and customer serviceThe IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives...
- Digital gold and silver players form self-regulatory body for greater consumer protectionIndia's digital precious metals industry has launched the Digital Precious Metals Assurance Council of India (DPMACI), a self-regulatory bo...
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...
- GoKwik launches AI-powered Kwik Ship for faster ecommerce deliveries in IndiaGoKwik has launched Kwik Ship, an AI-powered platform designed to enhance online shopping deliveries in India. The system aims to reduce fa...
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...
- Capital One down: Thousands report app outage, users see ‘we ran into a snag’ errorCapital One users faced problems using the app and website, with many unable to see accounts or log in. Reports quickly increased, showing ...
- Bescom launches portal for swift grievance redressal of industrial, enterprise consumersThe Karnataka government has launched Bescom's 'HT Mitra' portal. This new online platform offers faster grievance redressal for industries...
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