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CUSTOMER COMPLAINT MANAGEMENT
Psychology says managers remember your mistakes more than your successes because the brain gives more attention to potential problems than wins- RBI Deputy Governor Swaminathan J asks regulated entities to review internal grievance redressal processes
- NRI insurance: Benefits, risks, and features of GIFT City’s dollar-denominated insurance plans
- World's first angry customer: How, nearly 4,000 years ago, a man complained about poor-quality copper on a clay tablet and created history's oldest customer complaintWorld's first angry customer: A 4,000-year-old clay tablet is believed to record the world's oldest known customer complaint from ancient M...16 Jul, 2026, 12.16 PM IST
- AI is changing hospitality careers: Top travel jobs and skills likely to survive in the age of Artificial IntelligenceArtificial intelligence is transforming travel operations and job roles. Many travel careers will remain resilient due to their human inter...15 Jul, 2026, 06.21 PM IST
- RBI Ombudsman scheme 2026: You can get up to Rs 33 lakh compensation for your bank grievances under this schemeThe RBI Ombudsman 2026 scheme offers free grievance redressal for customers. This scheme covers complaints against banks and other regulate...15 Jul, 2026, 11.40 AM IST
- Word of the Day Querulous: What does it mean? Learn the meaning, pronunciation, usage in sentence, synonyms, antonyms and moreWord of the Day: Today's word of the day is querulous, meaning habitually complaining or whining. Understanding this word helps express dis...13 Jul, 2026, 10.33 PM IST
- RBI deputy guv asks financial entities' ombudsmen to provide effective complaint resolutionReserve Bank Deputy Governor Swaminathan J urged internal ombudsmen to ensure fair complaint resolutions. He asked them to identify recurri...13 Jul, 2026, 09.12 PM IST
- Swiggy shares slide over 2% after FSSAI issues 9 notices over consumer complaintsSwiggy shares fell over 2% on Monday, extending losses for a second session after the Food Safety and Standards Authority of India (FSSAI) ...13 Jul, 2026, 01.50 PM IST
- Why getting a SWP death claim is not that simple for surviving spouses and why Sebi must ensure strict adherenceIt is often witnessed that the aggression of marketing executives in AMCs to onboard an investor is not reciprocated while settling death c...13 Jul, 2026, 12.34 PM IST
- FSSAI urges citizens to report unsafe food, unhygienic kitchenThe FSSAI encourages citizens to report unsafe food practices using their mobile application. This initiative aims to curb the marketing an...12 Jul, 2026, 07.12 PM IST
- RBI is right to act on digital payment fraud. But some safeguards need sharper designCyber fraud complaints and losses are increasing significantly in India's digital payment system. The Reserve Bank of India has proposed ne...10 Jul, 2026, 04.26 PM IST
- ED initiates FEMA investigation against Mumbai-based film producerSearches were conducted against Kalanee Impex Ltd. and its director Dharmesh Sangani. Officials alleged undisclosed foreign assets and bank...10 Jul, 2026, 10.32 AM IST
- Is Costco Orgain protein powder safe to drink? New lawsuit claims it contains lead, cadmium, and arsenic, raises alarmCostco Orgain protein powder: Consumers are suing Costco over its Orgain protein powder for failing to disclose toxic heavy metals. The cla...09 Jul, 2026, 11.09 AM IST
- Rs 299 auto-debit you never signed up for? How that free 7-day trial can lead to UPI mandate for recurring debit - how to track these and revoke if neededOn the Google Play community page, a user recently shared a similar experience. They said, “I took a Rs 1 trial on Moj app, but Rs 699 was ...02 Jul, 2026, 07.45 AM IST
- Kerala family wins Rs 2.5 lakh compensation after bank loses original Pattayam submitted for agricultural loanA Kerala family has been awarded Rs 2.5 lakh compensation after a public sector bank lost the original Pattayam (land title deed) submitted...02 Jul, 2026, 07.04 AM IST
- Overcharged Rs 67 on shoe MRP, Bata ordered to refund student, pay Rs 2,000 compensation. Here's what happenedA law student's Rs 67 overcharge on shoes led to a significant ruling against Bata India by the Kerala Consumer Commission. The retailer wa...01 Jul, 2026, 11.21 PM IST
- How global scammers use US tech to fleece peopleIndian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to a scam center...30 Jun, 2026, 11.34 AM IST
- Idiom of the Day: 'Bone to Pick'- Here's the meaning, origin, usage, and valuable life lessons about unresolved feelingsIdiom of the Day: Ever felt the need to address an issue with someone? The idiom "bone to pick" perfectly captures this common human experi...25 Jun, 2026, 01.06 AM IST
- Elderly Florida customer won a $2,700 lottery prize and returned to claim it; cashier allegedly hid the receipt and arrested on a grand theft chargeA Florida Walmart cashier, Tameka Hall, faces grand theft charges after allegedly pocketing a $2,700 winning lottery ticket receipt belongi...22 Jun, 2026, 07.36 AM IST
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