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CUSTOMER CENTRIC STRUCTURE
A new IPO frenzy: Why is Bharat making a beeline for bourses?Retail chains from smaller Indian towns are planning to raise over Rs 7,000 crore through IPOs. These companies see capital markets as a fa...- Why simplicity wins: Lessons from SmartGaon to enterprise techFrom transforming rural communities through SmartGaon to building next-generation enterprise platforms, Yogesh Sahu’s journey offers a uniq...
- Bharat Taxi emerges as World's largest mobility cooperative with over 35 lakh users, 6 lakh driversBharat Taxi is revolutionizing mobility in Gujarat. Drivers now own the platform, receiving 100% of ride earnings. This driver-owned model ...
- Shriram Properties FY26 net profit up 30%, revenue at record highShriram Properties achieved its highest annual profit and revenue in fiscal year 2025-26. The company's net profit rose 30% to Rs 100.8 cro...
- Why enterprises are turning to hackathons and open innovation ecosystems for the next big breakthroughAs AI adoption accelerates, organisations are increasingly turning to builders, developers, and innovation communities for breakthrough ide...
- Deloitte India could lead professional services space soon: Romal ShettyDeloitte India’s leadership believes that the future of professional services will extend beyond traditional offerings to solutions, platfo...
- Rising energy bills: How EVs, rooftop solar, induction cooking can protect your household budget and how much they actually costFuel prices are volatile, electricity tariffs are rising, and your LPG cylinder is at the mercy of global events. Here’s how switching to a...
- Intel stock jumps 12% to all-time high: why are INTC shares surging big today as Intel stock climbs from $20 to $97 in 8 months— is Trump the biggest winner? here’s what’s remaking the INTC storyIntel Stock Surges 12%: Apple Chip Deal Talks and a Blockbuster Q1 Remake the INTC Story. Intel stock delivered one of its most dramatic si...
- Stock, mutual fund investing from Tier-2, 3 cities grows fast, but limited awareness, advisory gaps remain key concernsEven as individuals from Tier-2/3 cities and beyond are rapidly embracing the world of stocks and mutual funds, gaps in advisory and awaren...
- ET Most Innovative AI Product Awards 2026: Honouring the innovations powering India's next economyThe ET Most Innovative AI Product Awards 2026 brings together 11 distinct categories that reflect where artificial intelligence is deliveri...
- Strong growth, policy stability drives global realty capital to India: JLL’s MurrayIndia is becoming a key destination for global real estate investment as multinationals seek stability and growth, says Neil Murray, CEO at...
- Everybody should have access to temples, matha: Supreme CourtIn a landmark ruling, the Supreme Court has asserted that all individuals deserve the right to enter any temple. Justice BV Nagarathna high...
- Cut costs, fix mis-selling to make insurance products affordable: IRDAI member to insurersAn IRDAI official has called for insurance companies to cut high customer acquisition and management costs. This move is crucial for boosti...
- Follow KYC guidelines or face regulatory action: RBI DG to banksRBI Deputy Governor Swaminathan J urged private sector banks to prioritize customer-centricity and adhere to KYC guidelines with empathy. H...
- Kotak Mahindra Bank announces new distribution structure to enhance customer experienceKotak Mahindra Bank unveiled a new Distribution structure to integrate its physical branches, digital platforms, and voice channels, enhanc...
- Human-Centred Design: A Key Pillar of CXO LeadershipHuman-centered design is an essential component that cannot be ignored as CXOs (Chief Experience Officers) take the lead in developing thei...
- Why companies need a customer experience coachConsumers are now accustomed to best-in-class user experiences both online and offline. A customer-centric organisational culture is no lon...
- Spotlight: Developing a relationship with customers can be a game-changer for SMEsA fabulous product or service can come to naught if you do not establish a relationship with your customers. For SMEs customer-centricity s...
- To grow, Life Insurers need to focus on 3 areasDespite an optimistic start in the early part of the century, the insurance industry has squandered away a golden opportunity to build trus...
- Wipro rejigs IT business to simplify structure"The announcement reflects our intention to have a simplified, customer centric structure, where we can create more opportunities for you a...
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